Friday May 02, 2014

3 Keys For Using Big Data Effectively for Enhanced Customer Experience

As organizations focus on growth and differentiation by improving the customer experience, they are looking into ways to leverage and integrate big data.  In the webcast, Turning Big Data into Real-Time Action for a Greater Customer Experience, there are three key practices discussed to maximize the value of big data in 1) Know Your Customer 2) Capture, Analyze & Act Fast and 3) Empower Employees & Systems.  

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