Tuesday Mar 25, 2014

Big Data @ Work Turning Customer Interactions into Opportunities

A new Big Data @ Work whitepaper explores how technology is increasingly disrupting customer interactions and how big data holds the key to unlocking a superior customer experience.  Learn how a few successful organizations are dramatically compressing or eliminating the time from data acquisition to analysis to actions for greater personalization and outstanding results.
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Thursday Mar 20, 2014

Holland America Enhances Online Guest Experience

Cruise Industry Magazine has issued an article on how Holland America uses Oracle Real-Time Decisions (RTD) software as a "Competitive Weapon" to drive revenue in the right direction by presenting passengers with relevant shore excursions.

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