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Tanya Heise

Sr Principal Technical Support Engineer

  • Tanya Heise is part of the Oracle Proactive Support team. During my years at Oracle, I have worked in both Technical Support and Consulting Services.

    Tanya Heise is part of the Oracle Proactive Support team. During my years at Oracle, I have worked in both Technical Support and Consulting Services.

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Recent Posts by Tanya Heise

Changes to Process for Requesting an Upgrade Delay for Production Environments in EPM Cloud

Changes to Process for Requesting an Upgrade Delay for Production Environments The December (20.12) monthly update of the EPM Cloud introduces new functionality for customers to delay updates to an EPM Cloud production environment without the need to create a service request.  This is beneficial when you need to complete time-sensitive tasks (i.e. closing of a quarter) or are in a critical phase of your implementation project.  There are two self-service options available...

Fusion Middleware Support Monthly Blog Index - November 2020

Welcome to the Monthly Index for November 2020 The following provides quick links to recent Fusion Middleware Proactive Support Blog postings from over the month just past along with recent and upcoming Advisor Webcasts. Fusion Middleware Support Fusion Middleware Support Monthly Blog Index - October 2020   Data Integration Oracle Data Integrator (ODI) Bundle Patch 12.2.1.4.201011 is Available for OnPrem and ODI on Marketplace   Development Tools Patch Set Bundle for Oracle APEX 20.2 Or...

EPM Patch Set Updates - November 2020

The following are the Enterprise Performance Management (EPM) Patch Set Updates (PSU) released last month (November 2020). The "Patch" ID links will access the patch directly for download from "My Oracle Support" (login required). Hyperion Product  Link Hyperion Financial Close Management and Tax Governance PSU 11.1.2.4.255 Link Oracle Hyperion Profitability and Cost Management 11.2.3.0.001 is Available Link Hyperion Shared Services 11.1.2.4.101 is Available Link Oracle Hyperion...

Business Analytics Monthly Index - November 2020

Welcome to the Monthly Index for November 2020 The following provides quick links to recent Proactive Support Blog postings for OBI and Hyperion from the past month.   General Summary Business Analytics Monthly Index - October 2020 Remote Diagnostic Agent (RDA) 20.4 is Available   Business Intelligence (BI) Summary My Oracle Support Communities (MOSC) For Business Intelligence Are Being Renamed   Business Intelligence (BI) Cloud Summary My Oracle Support Communities (MOSC) For...

Remote Diagnostic Agent (RDA) 20.4 is Released

Remote Diagnostic Agent (RDA) 20.4 is released! RDA is a command-line diagnostic tool which is designed to reduce the number of Support requests for additional information by collecting - in a single execution launched by a single command - all of the information which might help to resolve the current problem. Full information on RDA is available in Remote Diagnostic Agent (RDA) – Information Center (Doc ID 2388643.2)                        For more information on RDA, review...

Advisor Webcast: Troubleshooting Oracle HTTP Server (OHS) Using the Server-Info Page

Register for the following advisor webcast! Troubleshooting Oracle HTTP Server (OHS) Using the Server-Info Page Check out the new Oracle Product Support Advisor Webcasts series page that allows you to register for upcoming webcasts and view replays of any that you may have missed for different product areas! Schedule: Wednesday, December 16, 2020 08:00 AM (US Pacific Time) Wednesday, December 16, 2020 11:00 AM (US Eastern Time) Wednesday, December 16, 2020 05:00 PM (Central...

Advisor Webcast: OAuth and OIDC Using Oracle Access Manager (OAM) 12C

Register for the following advisor webcast! OAuth and OIDC using Oracle Access Manager (OAM) 12C Check out the new Oracle Product Support Advisor Webcasts series page that allows you to register for upcoming webcasts and view replays of any that you may have missed for different product areas! Schedule: Thursday , December 17, 2020 08:00 AM (US Pacific Time) Thursday , December 17, 2020 11:00 AM (US Eastern Time) Thursday , December 17, 2020 05:00 PM (Central European Time) Thursday...

Oracle Hyperion Financial Reporting 11.1.2.4.714 is Available

Hyperion Product Management have advised the release of a Patch Set Update (PSU) for Oracle Hyperion Financial Reporting 11.1.2.4.x. Hyperion Financial Reporting PSU 11.1.2.4.714Patch 32040166 This PSU is available from the My Oracle Support > Patches & Updates section. This is a patch set update (PSU). This patch set update is a partial installation. It replaces files in the existing installation, and does not require a full installation.This patch set update is cumulative and...

Remote Diagnostic Agent (RDA) 20.4 is Available

Remote Diagnostic Agent (RDA) 20.4 is released! RDA is a command-line diagnostic tool which is designed to reduce the number of Support requests for additional information by collecting - in a single execution launched by a single command - all of the information which might help to resolve the current problem. Full information on RDA is available in Remote Diagnostic Agent (RDA) – Information Center (Doc ID 2388643.2)                        For more information on RDA, review...