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Author Profile

Sarah Sheehan

Senior Content Writer, Global Go to Market

Sarah is senior content writer for the global go to market team with Oracle Advanced Customer Support. She joined Oracle through the acquisition of TOA Technologies in 2014, and was previously an outbound product manager for Oracle Field Service Cloud. Her background is in writing and editing, with experience at trade and consumer publications as well as the nonprofit sector. She is based in Cleveland, Ohio.

Recent Posts by Sarah Sheehan

Join Service for the Next Generation Webcast

By Stephen Fioretti, Vice President, Product Management, Oracle Service Cloud @sfioretti Is your ability to become a leader in delivering customer service...

Building Agility into your Field Service Operations with Mobile Solutions

By Christine Friscic, Product Manager, Oracle Service Cloud Service is now a critical way for organizations to differentiate against the competition. It provides...

Six Tech Trends That Will Affect Field Service in 2016

Year-end predictions may not always end up ringing true, but as we wrap up 2015 it’s worth taking a few moments to discuss how technology trends will continue...

The Customer Conversation: What's Changed, What Hasn't

Hanging in my home office is a framed relic of the past: A letter from the Standard Oil Company to a customer, dated 1912. “Gentlemen,” it begins. “Suggest you...

Leveraging field service management software to reclaim customer loyalty: Three tips for insurance providers

Insurance companies are increasing their technology spend to retain current customers and curb the cost of attracting new ones. Is staying with one insurance...

Field service, the Hollywood Way

On June 1, 1975, Hollywood broke with tradition when it released Jaws to audiences across the country. Traditionally, summer had been the dumping ground for...