Today’s customer service teams are under a lot of pressure–they
need to please empowered customers that determine how, when, and
where service is given to them, and to which standard. Creating
consistent, personalized, and timely service experiences is
the
ultimate measure of success, but getting there is another
story. So, how are leading brands tackling top customer service
challenges?
Stephen Fioretti, VP of Product Management at Oracle, set out to
answer exactly that at...