Recent Posts by Richard Lefebvre

"Since implementing Oracle Service Cloud 12 years ago, we’ve rapidly grown our brands in Europe and the USA, while providing excellent 24/7 customer support without over-burdening our contact center by increasing self-service and proactive chat."  said Litherland, Member Services Operations Analyst, Gamesys Ltd. Read how Gamesys, an award-winning online gaming company that develops, designs, and operates leading gaming sites and appsincluding Jackpotjoy Slots, Virgin Games,...

Tukuoro, an Oracle Sales Cloud Partner, is an innovative easy to use mobile workforce data input solution. Actually making voice work! Its solution is set to change the way people handle data input\extraction – offering a smart alternative to tedious typing, late updating or not updating at all. Just Talking! For sales people, Tukuoro uses your voice, intelligently formats and processes it, and inserts it accurately into Oracle Sales Cloud. Using a robust dynamicallyself-improvi...

In this Forbes article, read how T-Mobile Netherlands learned from a PR crisis and became a smarter company with the power of Oracle Service Cloud and the support of our Dutch partner The Knowledgebase Company (TKC).

As part of your OPN membership, you have access to new and improved marketing tools for your own managed campaigns. These essential tools are bundled into Marketing Kits for both Oracle Cloud and On-Premises solutions. Each kit provides resources such as Partner Guidance Documents, eBlasts, Copy Blocks, Datasheets, and Whitepapers – all designed to help Oracle partners sell more, faster. View this short video to see how the new marketing tools help drive more Oracle sales.

Soletanche Bachy (France), a group formed by different companies and sales teams, needed to store their business information in one single platform and Oracle Sales Cloud helped them achieve it.  Watch the video here

Oracle Knowledge Advanced (KA) is the Knowledge Management option you can specify and implement for Oracle Service Cloud opportunities, in which customers need to federate multiple knowledge sources through a single search experience. Knowledge Advance provides their knowledge contributors and administrators with: a robust authoring tool with version control, flexible templating and powerful content management features for managing workflow. Itoffers easy to use search...

ReachLocal Moves to the Cloud to Manage the Compensation Needs of Complex Global Sales Organization and Boost Competitive Edge Headquartered in California, the company has operations in North America, Latin America, Asia-Pacific, and Europe. “Oracle Incentive Compensation enables us to quickly deploy sales plans that are aligned with our business objectives. Oracle’s cloud application helps us drive the behavior of our sales organization to achieve those goals.” – RichardKadeg,...

We are happy to offer more Oracle Sales Cloud free implementation workshops sessions' dates and locations for EMEA partners: Sales Cloud implementation workshops ·6th - 10th June, 2016 - Remote participation only ·10th - 14th October, 2016 – Germany in class or remote participation Business Intelligence in Cloud Applications ·27th - 29th June, 2016 - UK in class only ·29th - 31st August, 2016 - Belgium in class or remote ·31st October - 2nd November, 2016 - Remote participation only I...

We are happy to offer more Oracle Service Cloud free implementation workshops sessions' dates and locations for EMEA partners. Functional workshops ·6th - 10th, June, 2016 – Remote participation only ·24th - 28th October, 2016 – Remote participation only Technical workshops ·29th August - 2nd September, 2016 – Remote participation only If you would like more details, or if you are interested to join any of these sessions, please contact your local Oracle A&C PartnerEnablement Manager...