Recent Posts by Richard Lefebvre

"My role is Managing Director, which means in a sense I’m in charge of the strategic view of the company. To be able to grow the company and actively engage with our customers on the relevant channels with a relevant message, we had to go the digital route.  The other vendors which we looked at kept showing us CRM systems. I didn’t want CRM, I wanted Marketing. When I saw the power and the functionality which they gave us,Oracle really was the only logical choice. The Oracle...

Your shift to the cloud just got a whole lot easier! Watch on June 14th as Dan Miller, SVP of ISV, OEM and Java Sales, Oracle announces new offerings designed to enable ISVs and other OPN members with easy access to Oracle Cloud development and test environments, technical resources, and fast start go-to-market opportunities. Tuesday June 14, 2016 - 2:00 – 2:30 PM GMT / 4:00 – 4:30 PM CEST (Add to Calendar) Mark your calendar and watch on oracle.com/partners forthis exciting...

Reference forums connect a positive, referencable customer with your prospect. All they have to do is register and our Oracle customers do the rest— tell their SaaS story. The June lineup of forums includes Credit Acceptance Corporation (Sales & Marketing Cloud, June 23rd) and Inspirage (ERP & Sales Cloud, June 28th). See the full list of recorded Reference Forum sessions here.

As customer expectations have accelerated thanks to the proliferation of channels and online social communities, and as questions only get more complex, brands must seek out ways to bring knowledge out from its central repository and instead place it at the point of need. Of course, creating, storing and surfacing knowledge in this new paradigm requires a calculated transformation. Join Esteban Kolsky, Principal and Founder, ThinkJar and Nav Chakravarti, Vice President, Oracle...

The Utrecht session(July 5-7) of this workshop is almost full. We still have availability for the London session (July 12-14)! Oracle Knowledge Advanced (KA) is the Knowledge Management option you can specify and implement for Oracle Service Cloud opportunities, in which customers need to federate multiple knowledge sources through a single search experience. Knowledge Advance provides their knowledge contributors and administrators with: a robustauthoring tool with version...

Three Oracle Service Cloud customers were recently announced as recipients of the 12th annual Global Contact Center Awards by International Customer Management Institute (ICMI). Congratulations to Kohl’s (Winner Best Large Contact Center), WageWorks (Runner-Up Best Large Contact Center) and Church Pension Group (Runner-Up Best Small Contact Center)! Read the details here

Here is a series of new partner webinars featuring Oracle IaaS / PaaS products:  IaaS - June 20th, 5pm CET – Registration Link Oracle Cloud Infrastructure as a Service (IaaS) offers a set of core infrastructure capabilities of elastic compute, network and storage to provide customers the ability to run any workload in the cloud. This event will focus on the following: Understanding of Oracle Compute and Storage Cloud capabilities, and their fit in today’smodern cloud...

In Japan, the word “Sapporo” is synonymous with beer history. In this Forbes article, read how Sapporo reinvents the brewing business with the support of Oracle Social and Marketing Cloud. 

"By automating social listening and monitoring with Oracle Social Cloud, we now respond to customer feedback in real time across multiple social media channels rather than using an agency model. This enabled us to reduce complaints on social media by 50% and enhance service quality." said Rinku Anand, Senior Manager, Customer Experience, Bajaj Finserv. Read how Bajaj Finserv, one of the most diversified, non-bank financial services companies in India, responds to 95% of...