Recent Posts by Richard Lefebvre

This new story on Forbes.com highlights Pella's implementation of Oracle Service Cloud in their contact center and out in the field to improve first-call resolution rates, analyze service issues and expand service offerings. Read the new Forbes.com story and watch the success video! 

At the Modern Service Experience 2016 Event in Las Vegas, Jeff Wartgow, Oracle Service Cloud Product Management, presented a lively overview of the customer service market and technology and how the Oracle Service Cloud team will continue to help drive the evolution of service. Jeff has created a blog entry to summarize his key points around Organic Channels, Knowledge-Driven Service and Everything-as-a-Service.

Travel Republic uses Oracle Marketing Cloud to boost engagement 100% and create an improved customer experience using data to inform email campaigns while adding value by personally serving millions of customers at this UK online travel company. Watch the new video here

Look at this updated Forbes.com story available on Pella's deployment of Oracle Service Cloud to quickly shift to demands and changes in the market. Read and share the story!

Between 2004 and 2014 Schneider Electric acquired 130 companies. The result was an extremely complex IT to support Sales processes: 109 instances of ERP to integrate. It came to a point where, whilst providing the best products on the market, distributors considered doing business with Schneider too complicated.  Schneider has put the complexity behind with Oracle CPQ Cloud. With consistent pricing across product portfolio, Schneider has significantly decreased thetime to...

For a limited number of Oracle EMEA partners, we are organizing an introduction to Commerce Cloud webinar, which will also be featuring a short demo, a look to live customer sites and a Q&A's session.  This event is taking place on Tuesday July 5th, from 4 to 5pm CET. If you would like to attend this event, please send an eMail to richard.lefebvre@oracle.com

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices. Next Session: Everything You Ever Needed To Know About Service Cloud Upgrades with Chris Warner from Product Management, on Wed., June 22 @ 9AM PT/12PM EST/1700 UK/1800 CET. Details and registration

Read here how Enigen, a niche technology consultancy specializing in customer experience, relationship management, and business intelligence, with offices in the UK, Italy, and Brazil, successfully deployed Oracle Sales Cloud, improving Sales and Marketing Efficiency by 20% with Automated Processes and In-Depth Analytics.

"My role is Managing Director, which means in a sense I’m in charge of the strategic view of the company. To be able to grow the company and actively engage with our customers on the relevant channels with a relevant message, we had to go the digital route.  The other vendors which we looked at kept showing us CRM systems. I didn’t want CRM, I wanted Marketing. When I saw the power and the functionality which they gave us,Oracle really was the only logical choice. The Oracle...