Recent Posts by Richard Lefebvre

Up until the mid-1990s, Crestron’s service technicians had to physically travel to customer sites just to diagnose basic problems. They carried paper notebooks and hand-wrote service logs describing, in detail, each of the steps they took to solve a service issue. Today, Oracle Service Cloud not only helps the company’s service agents respond swiftly and consistently from its call centers, but it also allows Crestron’sservice technicians to log into the system from the field,...

To be honest, this conversation is probably a little late.Open source commerce vendors have been touting their financial accessibility and developer ecosystem for years. The e-commerce market continues to grow at break neck speeds and while innovation is generally more valuable than price performance it certainly has remained a factor in the overall evaluation process. We’re going to evaluate this assumption and a few others in this document. The Basic Premise of Open Source...

Here is a great article by Zach Hanlon highlighting how revenue growth has given way to profitability as the primary metric for success: For years revenue growth has been the primary metric of success amongst many brands. The strategy has been to grow a transactional revenue base and establish solid cash flow. Eventually a business can become profitable as operations are optimized and margins expand by reducing the cost of goods sold(COGS) through economies of scale. As...

Oracle OpenWorld 16 (September 18 - 22, 2016) is just a few weeks away, and the Oracle Commerce Cloud team has a ton of great activities planned for your customers!  We have several great sessions planned, including several featuring customer advocates. View the full list of Commerce sessions, and promote them to your customers.  Some of the key highlighted sessions your customers will be interested in attending include: General Session: Redefining Digital Commerce for 2020 Elect...

The Value Brief Tool is an exciting, easy to use, resource you can use to engage and entice your customers.  Create a customized ROI calculation and beautiful deliverables to prove the value of Oracle Cloud solutions.   Try it out today and start using it when engaging your prospects! Step1: Click on the Conversation Starter Link Step 2: Click on the top box named "Applications" Step 3: Click on the box marked "CX" at the top of the page. Step4: Click on the box marked "Oracle...

Explore Oracle’s latest PaaS resources, including the Public PaaS for Dummies guide. We hope you will find it useful, and you will get confident in what the Oracle Cloud Platform can offer your organization. You can Download the Guide the guide at any time and learn how to become a Platform as a Service guru. Other interesting PaaS resources: Infographic: 5 Best Practices for Platform as a Service Success iPaper: Public Platform as a Service for Dummies IDC Research: Empower Digital...

Customers often want to hear Oracle’s vision and offering around mobile. In order to get a clear message through about our great set of mobile capabilities, which is broader than our competitors, we have created a 20 slide presentation that can help you position our mobile story. The presentation is structured in 4 sections: mobile for consumers, mobile for service teams, mobile for field service and development tools and frameworks. You can download the deck it from the EMEA...

Kent County Council adopted the Oracle Service Cloud solution to efficiently manage workload and flex resources to create a better customer experience and a higher productivity rate for its agents. Watch the video

Riva, a leader in CRM and email integration, addresses the business need for reliable integration between Oracle Sales Cloud and email systems. Riva seamlessly integrates Oracle Sales Cloud with Office 365, Exchange, Google Apps, IBM Notes, GroupWise, and Marketo.  Imagine the impact Riva’s reliable, server-side integration can have on Oracle CRM adoption, sales productivity, and customer experience ina company. With Riva, there are no plug-ins to install, configure, or...