Recent Posts by Richard Lefebvre

Missed yesterday's EMEA Partners Customer Experience Sales Plays - Episode 3: New Performance Culture webinar? No panic: here is the replay link! Take the 60' replay to hear about this Sales Play's benefits for your business and listen to the inspiring opening remarks by Paolo Maraziti (Head of Oracle EMEA CX Strategy). Share the replay link with your colleagues! ********* CX Sales Plays are an innovative one-stop-shop for partners to access all the key elements that will help...

In FY17, we are introducing Customer Experience (CX) Sales Plays, a new way for partners to engage with the Oracle broad portfolio of market leading CX Cloud solutions. CX Sales Plays are an innovative one-stop-shop for partners to access all the key elements that will help them successfully position and sell Oracle CX Cloud solutions – combined with their own expertise - in a perfect alignment with the hottest market business opportunities.Delivered in an easy-to-use format,...

Gain insight with hands-on experience of mapping customer journey's! Diagnose CX issues, identify opportunities, innovate and deliver business value... Invite your prospect or customer to join one of the next Customer Experience Journey Mapping sessions and learn the methodology from Oracle experts! The most powerful tool to design your CX Strategy from the Outside in. Gain insight into CX issues, identify opportunities, innovate and deliver immediate business value! Next...

Creating a 5 point plan for retail transparency: The reality is stores are back. In fact, a number of high-profile online retailers have begun to open brick-and-mortar retail stores. In this ebook, we examine the trends, technologies, and desire to mitigate risk of blending mobility and bricks for commerce anywhere. These trends include re-engineering inventory fulfillment tactics, empowering associates, catering to mobile-savvy consumers, and converging websites andphysical...

Avaya is a multi-billion dollar provider of next-generation business collaboration solutions, supplying unified communications, real-time video, contact centers, and related services around the world. The linchpins of its customer lifecycle are Oracle Sales and Marketing Clouds. They help create and manage demand among the 10,500-plus resellers and integrators. The company’s partner portal, which leverages Oracle Sales Cloud’s Partner Relationship Management (PRM)capabilities,...

The August 2016 release of Oracle Service Cloud continues to power great customer experiences adding new capabilities across the platform, including enhancements to Knowledge Advanced, Web Customer Service, Policy Automation, and Field Service. In addition, this release introduces a multi-platform Mobile Accelerator to easily create a tailored mobile app, enabling an organization's employees to seamlessly access customer and case information, tasks, view dashboards, andmore...

The Oracle Marketing Cloud delivers marketing automation and revenue performance management solutions that ensure every component of marketing works harder and more efficiently to drive revenue. Oracle Responsys’ modern marketing cloud automates complex marketing processes across multiple channels to target and nurture prospects, and to deliver highly qualified leads at a lower cost to sales. Responsys Implementation Bootcamp will enable you to configure and manage the OracleRe...

The Oracle Data Management Platform (DMP), previously BlueKai, helps marketers target their top revenue-generating audience by unifying their marketing data in one location. Oracle BlueKai Implementation Bootcamp for Partners is the new Oracle Marketing Cloud instructor-led class that will help you put all your data to use and increase the ROI of your marketing spend. Plan to attend to find out: · The role of the data management platform in the ad-tech landscape  Howto leverage...

Up until the mid-1990s, Crestron’s service technicians had to physically travel to customer sites just to diagnose basic problems. They carried paper notebooks and hand-wrote service logs describing, in detail, each of the steps they took to solve a service issue. Today, Oracle Service Cloud not only helps the company’s service agents respond swiftly and consistently from its call centers, but it also allows Crestron’sservice technicians to log into the system from the field,...