The
August 2016 release of Oracle Service Cloud continues to power
great customer
experiences adding new capabilities across the platform, including
enhancements
to Knowledge Advanced, Web Customer Service, Policy Automation, and
Field
Service.
In addition, this release introduces a multi-platform Mobile
Accelerator to
easily create a tailored mobile app, enabling an organization's
employees to
seamlessly access customer and case information, tasks, view
dashboards, andmore...