Recent Posts by Richard Lefebvre

Check out these great new releases in the October update: Eloqua Q3/16, Responsys 6.29 & 6.30, Commerce 16.5 and CPQ R1/16. Find out more in the Customer Experience Readiness microsite

We are pleased to welcome a new Oracle Service Cloud partner in the Benelux region: Teamcx which arrives with a great deal of experience in this area. Read their press release below: Amsterdam, 13 October 2016 – Teamcx has been up and running since 1 October 2016. Teamcx is the result of a re-launch of the Customer Interaction Group, which was declared bankrupt in August. Teamcx focuses on optimizing customer service provision, specifically in the area of online customer...

We are pleased to announce a new OPN Beta Exam, part of the Service Cloud portfolio, Oracle Policy Automation Cloud Service 2017 Implementation Essentials! The target job roles for this exam are: Senior Sales Consultant and Intermediate Policy Modeler with 1 to 4 years of experience and with previous implementation practice (2-4). Exam candidates who score a passing grade on the Oracle Policy Automation Cloud Service 2017Implementation Essentials (1Z1-345) exam will be...

Missed yesterday's EMEA Partners Customer Experience Sales Plays - Episode 5: Transform your Field Service Operations webinar? No panic: here is the replay link! Take the 60' replay to hear about this Field Service Sales Play's benefits for your business and listen to the inspiring opening remarks by Rob Harrison (Oracle EMEA A&C Vice-President SaaS delivery Partners). Share the replay link with your colleagues! ********* CXSales Plays are an innovative one-stop-shop for partners to...

Watch this new customer success video: Julie Sanchez, Director of Citizens Services, speaks about improved service for the City of Fort Wayne community. City of Fort Wayne Improves Support with Service Cloud

Research Corridor has published a new research study titled “Field Service Management Market – Growth, Share, Opportunities, Competitive Analysis and Forecast, 2015 – 2022”. The Field Service Management market report studies current as well as future aspects of the Field Service Management Market based upon factors such as market dynamics, key ongoing trends and segmentation analysis. Apart from theabove elements, the Field Service Management Market research report provides...

Aditya Birla online fashion reduces Call-to-Order ratio by 33%, achieves 20% less call handling time than industry average, and improves service (Partner: Wipro) Aditya Birla Online Fashion Pvt., Ltd. (abof), a division of the Aditya Birla Group, is an online fashion company that sells men’s and women’s apparel, footwear, and accessories from more than 70 top international brands. It also allows customers to seamlessly shop on their website via a wide range of desktop andmobile...

Interesting article on how Service Cloud Knowledge Foundation is used in a Higher Education Institution. Read about it here.

In OpenWorld 2016, we announced the Oracle Engagement Cloud, the new unified sales and service cloud offering. Oracle Engagement Cloud, introduced at Oracle OpenWorld 2016, augments the sales force automation and modern sales performance management of Oracle Sales Cloud with key service capabilities, enabling salespeople to offer services and enabling support agents to cross-sell products. These unified sales and service capabilities set Oracle EngagementCloud apart by...