Recent Posts by Richard Lefebvre

Anthony Lye showcased Oracle Fusion CRM at a BAFTA gathering, and MyCustomer.com covered the story under the title of "Has Oracle written the script for CRM success?'According to MyCustomer.com, "Oracle's SVP of CRM Anthony Lye set the scene for the event, suggesting products are becoming commoditized, so that the only way to differentiate is through the relationship with the customer. But he warned that "customers are more and more in control of that relationship, so you...

New Fusion CRM Weekly webinars dates and subjects have been announced! Visit our microsite to find out the sessions to come and mark them in your agenda. The next session will take place Monday April the 2nd at 3pm GMT / 4pm CET and will address the Fusion CRM Sales Planning  In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email...

The next session of our weekly Fusion CRM webinar for EMEA partners will take place Monday March the 19th at 3pm GMT / 4pm CET and will address the Fusion CRM User Interface, Activity Streams and Opportunity management In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email Address in the corresponding field Enter fusion_crm in the...

Organization for Oracle OpenWorld  (30. September - 4. October 2012, San Francisco, USA) has started. Watch out for further information to come in the coming weeks.Exhibition and Sponsorship OpportunitiesExhibiting, sponsoring and advertising at Oracle OpenWorld 2012 is the best opportunity for Oracle partners to achieve critical marketing and sales objectives. As the world's preeminent Oracle conference, Oracle OpenWorld attracts influential users and decision-makers from...

I am pleased to announce the first Oracle Fusion Applications Classroom Training program for March-May. This program is now offering trainings in North America and India only. Europe based Fusion CRM trainings will be available starting July (check a next post on this blog to have a preview of the dates and locations). If you would like to register to one of these training courses, send me an eMail and I will send you the corresponding registration links in return. The entire...

Uncover the Power of Oracle Fusion Applications: Weekly Fusion CRM Webinars for Partners - A series of one hour, free of charge, webinars aimed to support your Fusion CRM Business We are pleased to invite you to join a series of Fusion CRM Webinars especially designed for our Oracle EMEA Cloud CRM partners in order to help you to build up your Fusion CRM business. These Webinars will begin on Monday, March 12th and will be delivered on a weekly basis at 3pm GMT / 4pm CET. Please...

Improving User Adoption with CRM++ Email Workbench When we think about high-performance indicators within business verticals, two factors stand out: customer satisfaction and experience. Importance of efficiently answering Emails (which may actually be service requests, complaints, grievances, appreciations, request for more business and so on) coming from customers cannot be overstated. This forms an interesting divide: Emails Vs CRM Records! As of now, Email Messages sent to...

In order to keep our Oracle partner teams informed of updates and new assets for Oracle Fusion Applications, we will be hosting monthly updates on the first Thursday of each month. First, playback our November 17th session to learn what your partner firm can do to become enabled on Fusion, planned activities, and other key information aimed at helping with your success and the attainment of common FUSION goals.Then mark your calendars for our upcoming sessions scheduled between...

ATLaaS is an innovative Cloud Platform with CRM On Demand, Contact Center, ERP and BI-applications pre-integrated in the cloud, embedded in a Global Telephone & Data Connectivity Network ATLaaS is also the only hosted call center solution that ties together phone, email and chat communication, integrating with best of breed CRMs, through a single interface. Thanks a solution that is complete, elastic, pre-integrated and ready to use, ATLaaS customers reduce fixed costs and IT...