Recent Posts by Richard Lefebvre

Meet one of the key innovators behind Oracle Fusion Apps. Sophia Broomfield describes how her passion for solving customers' business problems fueled Fusion CRM Incentive Compensation. Watch video »

Oracle Partner Network Exchange @ OpenWorld premiers this year with a dedicated program of keynotes and sessions created to enhance the opportunities for partners to learn from and network with Oracle executives and experts. The new program also provides more informal opportunities than ever throughout the week to meet up with the people who are most important to your business: customers, prospects, and colleagues.   Program Benefits:  • Partner Keynote, hosted by Judson Althoff,...

REGISTER NOW: Oracle ATG Web Commerce 10 Implementation Developer Boot CampReading, UK, October 1-12, 2012! OPN invites you to join us for a 10-day implementation bootcamp on Oracle ATG Web Commerce in Reading, UK from October 1-12, 2012.This 10-day boot camp is designed to provide partners with hands-on experience and technical training to successfully build and deploy Oracle ATG Web Commerce 10 Applications.This particular boot camp is focused on helping partners develop the...

The first Fusion CRM Bootcamp for EMEA partners successfully took place in the Paris Pullmann Bercy hotel on July 24-26th. The agenda covered 14 Fusion CRM topics in depth, including detailed presentations and hands-on exercises, delivered by a team of Fusion CRM experts from Oracle Product Development. 89 participants represented 55 companies from 14 different countries, attended this event which was also a great opportunity to network with Oracle Product Development...

What makes for an exceptional customer experience? What are the organizational, technical and mindset prerequisites for making it a reality? And how ca a company sustain it?=> Join one of the following Oracle's Customer Experience events (open to partners and customers) accross Europe <= Amsterdam - 27th September 2012  Milano - 27th September 2012 Madrid - 10th October 2012 London - 18th October 2012 Paris - 25th October (link to registration to be open soon) Other dates &...

Nucleus Research published their updated CRM Technology Value Matrix – First Half 2012.  The Value Matrix evaluates CRM vendors on functionality and usability which they consider the core indicators in an application’s ability to deliver initial ROI and value over time.  Nucleus Research has improved their methodology based on our feedback incorporating vendor product briefings and customer references. Oracle Fusion CRM rated in the Leaders quadrant and scored the highest for...

Customer Experience Online Forum: Revolutionise Your Brand's Customer Experience Wednesday, August 29, 2012 - 10 a.m. to 2 p.m. CET Attend this half-day forum and learn how to succeed at delivering exceptional customer experiences across all channels, touch-points and interactions to provide experiences that are simple, consistent, relevant and meet the rising expectations of consumers today. Presenters include thought leaders from Oracle, industry expert Bruce Temkin, Managing...

This is the reprint of a PC Advisor article by Chris Kanaracus (31 July 12) There is no end in sight for CRM on Demand despite the arrival of Fusion CRM, according to an executive Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM On Demand Release 20, which was announced Tuesday, adds features for life sciences, financial...

People can't say enough good things about Fusion's user experience. Customers and partners describe it as beneficial, spectacular, simple, and customizable. Employees explain that the UX is built from watching thousands of users do their work. All in all, Fusion's modern UI fits the expectations of today's modern users and sets the standard for the future. Watch video »