Recent Posts by Richard Lefebvre

People can't say enough good things about Fusion's user experience. Customers and partners describe it as beneficial, spectacular, simple, and customizable. Employees explain that the UX is built from watching thousands of users do their work. All in all, Fusion's modern UI fits the expectations of today's modern users and sets the standard for the future. Watch video »

Oracle Partner Network (OPN) recruitment of RightNow partners is in full swing. Welcome Kits were recently distributed providing them details on how to join Oracle PartnerNetwork and next steps to jump start their business with Oracle. To find out more about the transition of RightNow Partners, view the recently updated FAQ here.

The Athene Group Leverages Oracle Fusion CRM For Global Collaboration and Increased Mobility Redwood Shores, CA – April 5, 2012 News Facts The Athene Group, a CRM strategy and technology implementation services provider, has deployed   Oracle Fusion CRM to help achieve new levels of collaboration, mobility, social networking and enhanced communications within the sales organization. A global organization with a majority of employees working in virtual environments across the...

Upgrade and Addition of Oracle Fusion CRM Will Help Improve Visibility, Increase Sales Productivity and Revenue COLLABORATE 12, Las Vegas, NV – April 23, 2012 News Facts   Acorn Paper Products Company, one of the largest independent packaging and janitorial supply companies in the western United States, has completed its upgrade to Oracle E-Business Suite 12.1.2 from Oracle E-Business Suite 11.0.3, and has selected Oracle Fusion CRM to help improve sales team visibility,...

Redwood Shores, Calif. – July 26, 2012 News Facts 'The CRM Applications market totaled an impressive $19.1B in 2011.' said Mary A. Wardley, IDC VP of CRM and Enterprise Applications. IDC’s market definition is a combination of the following four applications categories: 1) marketing automation, 2) sales automation, 3) customer service and 4) contact center. The combination of Oracle's performance within these four combined categories gives Oracle a total CRM applications revenue...

Listen to the webcast replay to learn more about the benefits of the Oracle PartnerNetwork (OPN) Program, the value of Oracle Validated Integration, and next steps for RightNow partners.

A guest post by Anthony Lye, SVP Oracle Development We’ve entered a new era for customer relations: the age of the empowered consumer. With proliferating social media and mobile technology, customers expect to interact with businesses constantly, from anywhere and at anytime. This new era demands state-of-the-art, integrated customer relations, as customer experience is now the primary differentiator and driver of business value. During the next five years, if businesses lack...

On July 10, 2012, Oracle announced that it has entered into an agreement to acquire Involver. Involver is a leading provider of SML™ (Social Markup Language), a social media development platform that enables developers to create highly customized marketing applications for social media sites and web campaigns. The transaction is expected to close in the summer of 2012, and until the transaction closes, Oracle and Involver will continue to operate independently, and it is...

The Oracle RightNow CX Cloud Service Sales and PreSales Specialist guided learning paths are intended for partner organizations who specialize in selling Oracle RightNow. The recommended online training sessions provide sales training solutions that equip the teams with the product knowledge, market knowledge and selling strategies to help them achieve their revenue targets. Partners are invited to learn more here and start their path towards Specialization.