Recent Posts by Richard Lefebvre

·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels,...

I am pleased to invite you to join the Innovations in Products – webcast. Innovations in Products will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is...

Social media is impacting your business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one.Integrating social media into your existing business processes is imperative. Yet, few companies have the prescription for systematically and effectively engaging prospects and customers across the relevant social media touchpoints while still...

History is littered with stories of technologies changing cultures and cultures’ changing technologies. Social is a prime example of both. The rise of social media is a cultural revolution and touches all aspects of our lives. Its success lies in the simple fact that it allowed us to expand and enhance something we did anyway: socialize. Humans are innately social beings. From the beginning of time we formed groups based on everything from survival needs to common interests...

By now you’ve undoubtedly seen the blogs and announcements about Oracle OpenWorld. And perhaps you’ve also seen the news about OpenWorld’s newest sister event: Oracle Customer Experience (CX) Summit @ OpenWorld. Oracle CX Summit was created to be the most meaningful CX event, to be truly unique, to serve as the place to discover what it takes and what it really means to put the customer at the center of your business success. One long-time Oracle customer, when told about the...

ec4u, a Germany based mid-size System Integrator, specializing in CRM solutions, is using Fusion CRM internally. Wtach this short video about the rationale beyond this choice and the outcomes of this project! http://www.youtube.com/watch?v=ex4BrAP8KRk&feature=colike

During the London Olympics, we were exposed to dozens of athletes who worked with sports psychologists to maximize their performance. Executives often hire business psychologists to coach their teams to excellence. In the same vein, Fusion Incentive Compensation can be used to get people to change their sales behavior so we can make our numbers. But what about using incentive compensation solutions in a non-sales scenario to drive change? Recently, I was working an opportunity...

Endeca Drives Clicks and Conversions – Online and On-the-go Whenever and wherever customers engage with your business, Endeca delivers, analyzes, and targets just the right content to just the right customer to encourage clicks and drive business results View this comprehensive Endeca presentation specially designed for partners: Product Overview, Sales Plays, Pricing & Packaging, Enablement and Training, Specialization, Competition and many more....

Meet one of the key innovators behind Oracle Fusion Apps. Sophia Broomfield describes how her passion for solving customers' business problems fueled Fusion CRM Incentive Compensation. Watch video »