Recent Posts by Richard Lefebvre

Read this excellent report from Bruce Temkin about the Customer Experience's ROI which demonstrates the high correlation between Customer Experience and Loyalty!

Below is IDC’s Darren Bibby report on ‘The Partner Perspective from Oracle OpenWorld 2012’. If you missed the 2012 edition, I trust this will give you the willingness to attend next year one! October 26, 2012 I attended my fourth Oracle OpenWorld earlier in October. I always go in with the lens of, "What's in it for partners this year?" Although it's primarily thought of as a customer event - and yes, the bulk of the almost 50,000 attendees are customers - this year's conference...

It's simple. It's modern. It was the buzz at OpenWorld in San Francisco. See what the UX team has been up to and what customers are going to love. At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You might have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley and others or you may have gotten a look on the demogrounds. Why are we delivering a new face for Fusion Applications? "Because,"...

In a two-part series on Oracle's cloud strategy, Bob Evans reports on the October 4 meeting where Wall Street analysts questioned Mark Hurd and Safra Catz about the company's positioning for the shift to cloud computing. Check out Bob's related Forbes.com piece "The Dumbest Idea of 2013," in response to the preposterous chatter that Larry Ellison and Oracle don't "get" the cloud. His powerful six-point argument unravels our competitors' spin. Read the "Dumbest Idea."

In November 2012, Oracle’s partner deal registration process will move to the Oracle Partner Store (OPS). During this time, OPS will become the single source for partners to register deals, obtain deal status, and place orders. What will partners need to do? 1. Request an OPS Account – If your company is new to OPS the first thing you need to do is request an account (if your company already has an OPS account, go to step 2). It’s important to have the person who will be...

More Than 100 ISVs, including Big Machines, Marketo and Xactly, now Provide Integrated Offerings to Help Maximize Sales and Single Customer Viewpoint Demonstrating its continued commitment to business value via open standards and the cloud, Oracle today announced that more than 100 leading ISVs are integrating in the cloud with Oracle Sales and Marketing Cloud Service, a service available through Oracle Cloud. For the first time Oracle Sales and Marketing Cloud Service users...

New Service Enables Companies to Listen, Engage, Create, Market and Analyze Interactions across Multiple Social Platforms in Real-Time During his keynote presentation, Oracle CEO Larry Ellison announced the Oracle Social Relationship Management (SRM) Suite.   Oracle Social Relationship Management Suite is an integrated enterprise service that enables companies to listen, engage, create, market, and analyze interactions across multiple social platforms in real-time providing a...

Oracle Fusion Tap: Productivity Amplified Anywhere, Anytime Oracle today announced the availability of Oracle Fusion Tap, a native iPad application that redefines the level of productivity users can achieve while on-the-go.   Oracle Fusion Tap runs off cloud-based enterprise applications and across Oracle Application Cloud Services, requiring only one simple Apple App Store installation.   Automatically personalized to each user, Oracle Fusion Tap gives users exactly what they...

ec4u, a CRM System Integration leader based in Germany and Switzerland, and an historical Oracle/Siebel partner, offers a complete "Siebel2FusionCRM Integration" solution, based on tools methodology and services. ec4u Siebel2FusionCRM Integration solution's main objectives are: Integration between Siebel (on-premise) and Fusion CRM / Marketing (“in the cloud”) Accounts, Contacts and Addresses are maintained by Sales in Siebel CRM and synchronized in real-time into Fusion CRM...