Recent Posts by Richard Lefebvre

A CRM/CX Best Practices Webinar will be led each week by the Oracle CRM/CX Sales Consulting team and focus on Demo best practices and previews Lessons Learned from Sales Cycles Competitive & product/solution positioning information Product updates& progress Replays are available from the webinar's portal. Please see the agenda and webinar details here and join us to learn about a new CX topic each Friday at 10am PT.

Have you visited and registered to the Oracle RightNow Knowledge Zone ? It is loaded with meaningful information and material to support your RightNow business enablement, including this Oracle RightNow CX Cloud Service 2012 Essentials Exam Study Guide(PDF) which includes exam sample question and will help you preparing your specialization! For information the RightNow specialization, please visit the Specialization guide which offers a consolidated view of the Specialization...

Nucleus Research published their updated CRM Technology Value Matrix – Second Half 2012.  The Value Matrix evaluates CRM vendors on functionality and usability which they consider the core indicators in an application’s ability to deliver initial ROI and value over time.  Oracle Fusion CRM is in the “Leader” quadrant.  CRM On Demand enters the “Leader” quadrant with the release of version 20 delivering continued investment in Oracle CRM On Demand.   Oracle Siebel CRM is in the...

Showcasing our ongoing commitment to cloud, Oracle will present an all-new global event series, Oracle CloudWorld! Our senior executives, customers, partners, and industry thought leaders will share how to drive business transformation using the Oracle Cloud. Highlighting Oracle's PaaS, SaaS, and Social solutions. Dubai, United Arab Emirates January 15 Register Now Munich, Germany April Notify me when registration opens   London, England April Notify me when registration opens See...

The Siebel development team is pleased to announce the general availability of the highly anticipated 2012 Siebel Innovation Pack on 12/12/2012. The journey began last year as a concept at Open World that invigorated the Siebel customer base and partners across the globe, culminating in this 2012-IP release that delivers much valued usability enhancements on an existing release. Open UI and Siebel Mobile are the key innovations that are released as part of the 2012-IP on both...

The Fusion CRM ISV program is gaining traction. Please find below few examples of the partners having certified their add-on's to seamlessly work on top of Oracle Fusion CRM. For more information, please contact richard.lefebvre@oracle.com ·         Opportunity-to-Quote.  Big Machines now integrates seamlessly to Oracle Fusion CRM, enabling customers with complex products and services and multiple sales channels to streamline the entire opportunity-to-quote process, including...

The Oracle RightNow Accelerate solution from DNASTREAM allows each Customer to enjoy quicker deployment and earlier time to benefits from this SAAS Customer Experience solution. At the start of the project, a full suite of E-Learning simulations & materials is provided by DNASTREAM to match the customer’s processes. This RapidLaunch content library for RightNow can be leveraged by our customers early in their project implementations bringing significant cost efficiencies, time...

Take a look and then come back regularly at //cdn.app.compendium.com/uploads/user/e7c690e8-6ff9-102a-ac6d-e4aebca50425/f4a5b21d-66fa-4885-92bf-c4e81c06d916/File/bf26a3e2a7c929d26f2b96e87371a882/fusion_applications.html ... a micro site designed to give our EMEA Fusion Partners all the Fusion enablement critical information (Key links, event, materials, etc.) that they need to achieve specialization. This site will be updated on a regular basis, especially for OPN events and...

It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But...