Recent Posts by Richard Lefebvre

Welcome to BeEnlight, a new CRM services company located in Italy (Milan) which is purely dedicated to Cloud Service with the focus on Contact Center as a Service, CRM as a Service, Integration as a Service and Cloud Service Brokerage.   BeEnlight's mission is to provide the market with “CRM & Contact center” unifying strategy solutions, based on best-in-class Oracle applications such as Oracle CRM OnDemand, Oracle Siebel CRM, Oracle Fusion CRM and Oracle RightNow, supported...

We are pleased to announce the following new Fusion Applications Oracle University Training on Demand OPN Partner Only Price Reduction promotion (effective effective March 1 – August 31, 2013). Oracle University's Training on Demand provide a full HD quality video recording of the classroom, delivered by top instructors. You can experience the classroom training, with no wait  and no travel.  At this lower price, Training On Demand is an ideal and cost effective way for partners...

Do you need the fundamental knowledge and skills to create, configure and extend ATG Web Commerce B2C and B2B sites? Then this 5-day course, just released by Oracle University is ideal:  Implementing Your ATG Commerce Solution Rel 10.1 You will learn to: Extend ATG Personalization for Commerce. Extend and display the catalog. Implement and manage Multisite. Extend the pricing engine and order object. Extend and deliver promotions. Create custom promotion templates. Split payment and...

In this article, Information Week Editor's Doug Henschen is analyzing SalesForce.Com new messaging, in light of its main competitors strenghts, and especially of Oracle's CX and Cloud Strategy that is now leveraging the market's best of breed Cloud front and back office solutions.

Check this 6' demo of Siebel Loyalty and Marketing Mobile demo on YouTube and undercover how Oracle is powering mobile users with intuitive, full functionalities solutions that leverage the power of mobile devices.

Do you know that Oracle is offering attractive promotions on CRM Cloud Services solutions (Fusion CRM Cloud Services and RightNow Cloud Services) between now and end of May 2013? These promotions, offered for net new customers as well as installed base, may include pre-approved discounts and/or free months. Eligibility criteria's include the duration of the contract and the pre-approved discount is restricted to the a limited number of customer per geography. They can be...

Learn how this combination of best-in-class solutions is expected to enable modern marketers to provide a highly personalized and unified experience across channels, create brand loyalty through social and online interactions, grow revenue by driving more qualified leads to sales teams, and provide superior service at every touch point. Watch this Eloqua webcast replay.

CRMIT has developped a Self Service Portal which provides a comprehensive solution to empower end customers with quality services while reducing costs. Track, manage and resolve issues quickly within service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen relationships with customers. CRM++ Self Service Portal leverages the extensibility of Oracle® Fusion CRM framework to provide...

Each and every Friday evening, at 19:00 CET / 18:00 UK, Oracle invites you to a one hour webcast, led by the Oracle CRM/CX Sales Consulting team and featuring: Demo best practices and previews Lessons Learned from Sales Cycles Competitive & product/solution positioning information Product updates& progress While this timing is not very comfortable for EMEA partners, you are welcome to take the replays (click on the "replay" tab once in the event page) of these webcasts whenever you...