Recent Posts by Richard Lefebvre

CPQ (Configure, Price, Quote) for Fusion CRM – From CRMantra. CRMantra, a long established Oracle SI, now has their CPQ solution certified for Fusion CRM through the ISV program. Covering a wide range of Quoting requirements, (Configurable products, Complex Pricing, Proposals, Catalogs), CRMantra have taken their world class CPQ solution and made it available to Fusion customers. With obvious comparisons with Big Machines, CRMantra see this solution as providing enhanced value...

Garmin Deutschland Resolves 40% of Customer Inquiries Online, Boosting Productivity and Effectiveness of Customer Service Representatives With more than 100 million navigation devices sold, Garmin is the world’s leading manufacturer of mobile navigation systems. It sold more than 16 million devices in 2011, alone, and demand remains high. Its global workforce of more than 9,000 includes nearly 100 employees who work for the company’s German branch, Garmin Deutschland GmbH, in...

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be...

The Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates to get certified. Oracle's Certified Exams go through a rigorous review process called a "beta period". Here are a few advantages of taking a Beta Exam: Certification exams taken during the beta period count towards company Specializations Most new Certified Specialist Exams have no training requirement Free Beta Exams Vouchers...

Watch these video's about Oracle CX offering for the Retail industries. They are extracted from a Retail Industry conference that took place last week in Dusseldorf (D) and greatly summarize the Oracle stunning offerings related to Customer Experience solutions Summary (2mins 53secs): http://youtu.be/Gs_hSwpm6VQ Keynote (22mins 19secs): http://youtu.be/puAbnmLamzo

Oracle Commerce provides market-leading e-commerce software and services that power the world’s best brands and companies—whether they’re large enterprises or mid-sized companies. Oracle Commerce supports business-to-consumer (B2C), business-to-business (B2B), and business-to-business-to-consumer (B2B2C) selling model. Our customers drive sales by delivering a personalized and consistent customer experience that unifies and optimizes customer interactions.Please join us for...

Do you have something interesting to present to the world’s largest gathering of Oracle technologists and business leaders? We want to hear from you, and so do the attendees at this year’s Oracle OpenWorld, JavaOne, and MySQL Connect conferences. Submit your proposal for a chance to share your expertise at one of the most important technology and business conferences of the year. Please submit your Presentations now by 12th April 2013. To submit your presentations, please click he...

We are pleased to announce the Oracle Commerce Partner-Customer Conference is confirmed for Sunday 14th April to Wednesday 17th April at the Four Seasons, Lisbon, Portugal. Located right in the heart of the city, Four Seasons Hotel Ritz Lisbon provides a glorious bird’s-eye view of the city's stunning historic sites – and makes the perfect starting point for exploring its unique architecture.  The hotel is a 20min minute drive from the Lisbon International Airport. This event...

Oracle Service Cloud (RightNow) transformed the university’s online service across departments, including Graduate Admissions, Undergraduate Admissions, Student Information, and Public Affairs. The intuitive knowledge repository ensures that prospective and enrolled students can find answers to their questions online without needing to contact the university directly.Oracle RightNow Cloud Service helps track and manage e-mail queries. With each prospective student generating...