Recent Posts by Richard Lefebvre

InFact Group closed, in a short 2 months sales cycle, a Fusion CRM deal at a German Beverage Trade company. The project, is due to go live in the next Summer time frame.   Comparing Oracle Fusion CRM with other market's SFA leading products, this company was looking for a solution offering a product catalogue, including pictures, as well as mobile access on PC tablets.  See the customer testimony on the InFact Group web site here

Get your free voucher for the RightNow certification available in beta, by using the OPN Beta Certified Specialist Exam Voucher Request Form. Don't miss this opportunity as numbers are limited! Find out more information about this exam

Oracle CRM On Demand Release 22 continues to drive home Oracle's commitment to ongoing excellence and innovation, delivering enhanced features and functionality on an agile and fast-paced release track to help accelerate sales and ensure customer productivity and revenue. This latest Oracle CRM On Demand release continues to extend into collaboration and cloud extensibility areas as well as further enhancements industry-specific and mobile offerings, providing a compelling...

Catch a glimpse of Oracle Social Marketing integrated with Oracle Social Engagement & Monitoring in one powerful suite, creating the foundation for the socially enabled enterprise. Check out this short demo (7'09") of the platform: http://bit.ly/107s55v

Does better customer experience lead to more sales or more profits? Join the discussion on our LinkedIn group http://linkd.in/13hSJ35

Innovations in Applications will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire Partner's personnel to conduct successful sales, after sales and delivery at their Customer. Moreover, we aim to inspire you to conduct further Product Training and Certifications. And finally we'll provide you a chance to join Ecosystem's Product specific Community to learn and to contribute. Innovations in...

CPQ (Configure, Price, Quote) for Fusion CRM – From CRMantra. CRMantra, a long established Oracle SI, now has their CPQ solution certified for Fusion CRM through the ISV program. Covering a wide range of Quoting requirements, (Configurable products, Complex Pricing, Proposals, Catalogs), CRMantra have taken their world class CPQ solution and made it available to Fusion customers. With obvious comparisons with Big Machines, CRMantra see this solution as providing enhanced value...

Garmin Deutschland Resolves 40% of Customer Inquiries Online, Boosting Productivity and Effectiveness of Customer Service Representatives With more than 100 million navigation devices sold, Garmin is the world’s leading manufacturer of mobile navigation systems. It sold more than 16 million devices in 2011, alone, and demand remains high. Its global workforce of more than 9,000 includes nearly 100 employees who work for the company’s German branch, Garmin Deutschland GmbH, in...

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be...