Recent Posts by Richard Lefebvre

E-commerce continues to grow, with 1 in every 10 discretionary dollars spent online, according to comScore. Because of this rapid growth, Oracle conducted our B2C Commerce Trends survey for the third year in a row. For this particular report, Oracle surveyed nearly 200 B2C commerce professionals across North America, Latin America, Europe and Asia Pacific. We found some interesting parallels for both B2B and B2C this year and their similar goals for 2013. According to the...

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Oracle SRM is changing the way companies manage their brands over Social Medias. View trends and identify consumers who are talking about your products and services on social with Oracle Social Relationship Management (SRM) - a 4' demo on YouTube here

Mark Smith of Ventana Research attended Oracle Analyst World (OAW) in Redwood Shores the last week of April. This event is the annual gathering of technology industry analysts and influencers who hear what we’re focused on and how we’re growing the business. Mark Smith is the CEO and Chief Research Officer of Ventana Research. This firm provides expert guidance to organizations that want to optimize performance. They do lots of research-based benchmarking and have an in-depth...

Are you a web solution developer looking for the essential background to start building applications using the ATG platform? Then this 3-day course, just released by Oracle University is ideal: Fundamentals of ATG Platform Development Rel 10.1.2 Learn To: ·         Use Nucleus to manage the scope, initialization, configuration and life-cycle of JavaBean components ·         Create dynamic pages with JSP and the ATG DSP tag library ·         Use the ATG form handling infrastructure ·   ...

According to Forrester Research, B2B e-commerce sales are now more than twice the size of B2C e-commerce and are expected to achieve $559 billion in sales in the US by the end of 2013.1 With an increasing focus on principles and trends of B2B, Oracle conducted our B2B Commerce Trends survey for the third year in a row.2For this particular report, Oracle surveyed almost 100 B2B commerce professionals across North America, Latin America, Europe and Asia Pacific.  We found some...

CRMIT Solutions, a leading cloud based Customer Experience (CX) solution provider and system integrator today announced the launch of CRM++ Email Workbench version 2, a comprehensive email integration solution to manage, capture, collate, respond and distribute important customer email activity all within the Oracle Fusion CRM system. This new Email Workbench now leverages the extensibility of Oracle® Fusion CRM framework for delivering effective customer service in addition to...

Oracles Aaron Shidler ansers Charles Knapp questions on Siebel CRM latest enhancements Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting planned annual innovation packs through 2015. We asked Oracle's Aaron Shidler, vice president of CRM product strategy and management, to provide insight into Oracle's ongoing innovations and commitment to Oracle's Siebel CRM.Q. Please...

Part of the Bidvest Group, Deli XL is Holland’s leading food distribution company. The organization offers a complete product and solution range for the business-to-business food service market. Deli XL serves more than 30,000 customers with a product range of more than 60,000 items from 800 suppliers. Customers include hotels and restaurants, care facilities, schools, lunch rooms, amusement parks, and conference centers. The company’s products range from fresh and frozen...