Recent Posts by Richard Lefebvre

CRMIT Solutions, a leading cloud based Customer Experience (CX) solution provider and system integrator today announced the launch of CRM++ Email Workbench version 2, a comprehensive email integration solution to manage, capture, collate, respond and distribute important customer email activity all within the Oracle Fusion CRM system. This new Email Workbench now leverages the extensibility of Oracle® Fusion CRM framework for delivering effective customer service in addition to...

Oracles Aaron Shidler ansers Charles Knapp questions on Siebel CRM latest enhancements Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting planned annual innovation packs through 2015. We asked Oracle's Aaron Shidler, vice president of CRM product strategy and management, to provide insight into Oracle's ongoing innovations and commitment to Oracle's Siebel CRM.Q. Please...

Part of the Bidvest Group, Deli XL is Holland’s leading food distribution company. The organization offers a complete product and solution range for the business-to-business food service market. Deli XL serves more than 30,000 customers with a product range of more than 60,000 items from 800 suppliers. Customers include hotels and restaurants, care facilities, schools, lunch rooms, amusement parks, and conference centers. The company’s products range from fresh and frozen...

Please join us for these two eSeminars featuring Fusion CRM updates: 1. Come learn how Fusion CRM enables Companies to manage Channel Sales more effectively: Thursday, April 25, 2013 - 10:30 AM – 11:30 AM PST - Create a Calendar Event Link :  Channel Sales Enablement:  http://www.oracle.com/go/?&Src=7604459&Act=443&pcode=WWPN12035291MPP447 2. Come learn about what’s new in Oracle Sales Cloud, aimed at today's collaborative, mobile sales force. See how the right sales tools can...

“Thanks to Oracle CRM On Demand, our sales force, customer service, and marketing teams now all share the same tool. As such, we have a complete view of our customers, which helps us effectively meet their sales and service needs, efficiently solve any delivery problems, and better promote our innovative and competitive products in the sustainable construction market.” — Nicolas Bouffier, Project Management Officer, CRM Program, Lafarge Lafarge worked with two partners on its...

BeEnlight offers a CTI integration to Oracle RightNow which is available now! The integration has been developed using Be360 (home made cloud middleware) through  a new level of integration that bypass the simple concept of a connector, working in multi-way directions between different products, apps and customer existing solutions. The solution can be deployed either on the Cloud or On Premise. Phone control options are now embedded in the Oracle RightNow CX desktop. Oracle...

The Oracle Eloqua Marketing Cloud Service Knowledge Zone is live through the Oracle Partner Network at  Oracle Eloqua Marketing Cloud Service Knowledge Zone Check it out for current information about the Oracle/Eloqua integration and join the Knowledge Zone if you want to receive information related to Oracle Eloqua Marketing Cloud Service.

Oracle is pleased to introduce iEnterprises’ productivity solutions for Oracle Fusion CRM integration with Lotus Notes. iEnterprises helps you maximise your CRM and Lotus Notes investments by integrating them with each other and increase productivity and corporate knowledge. Allow users to focus on the task in hand, not administration. The Lotus Notes Connector for Oracle Fusion CRM developed by iEnterprises is an easy to use tool that allows you to access CRM functionality and...

Dear partners, We have few remaining free certification vouchers available for you in Oracle FY13 Q4. If you are interested to take benefit of this offer, please send an eMail to richard.lefebvre@oracle.com before Friday April 12 COB indicating, for each requested voucher: Country Partner company name Consultant name Consultant eMail Manager name Product Focus Area (e.g. Fusion CRM, ATG, RightNow, Siebel, etc.) Exam to be taken Exam ID Specialization targeted Sales assessment to be taken...