Recent Posts by Richard Lefebvre

Gartner’s Magic Quadrant report shows IBM, Oracle and hybris as leaders in the e-commerce space for 2013. Anthony Myers in CMS Wire says, “Gartner considers the e-commerce space to still be dominated by the same leaders named in its last Magic Quadrant report” in 2011. Forrester agreed with Gartner’s assessment of the leaders in its latest e-commerce Wave from 2012. “Oracle made the leader quadrant on its strength of being used across many industries, having advanced features...

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be...

Discover Fusion CRM Join us for a webcast on Thursday 30th of May 2013 at 1pm (GMT) to discover Oracle Fusion CRM, Featuring FUSE, CRM Desktop and Fusion TAP, the iPad client for Fusion CRM. Webex link:Click here to join the webcast. Conference ID: 595 777 225 Phone conference: Click here to see the phone number. Conference code: 0159973 PIN code: 5678  

A guest post by Joe Gum, Senior Director, Oracle Financials Product Strategist Imagine trying to purchase a new phone, pay your bills, or book a cruise online if the software isn’t in a language you speak. As sophisticated users of the internet, we see a distinct increase in the number of multilingual users, as well as in the amount of Web content. E-commerce is growing in importance for the international market that lies at our fingertips.Business owners can decide to ignore...

We are pleased to invite you to join the Innovations in Applications webcast series. Innovations in Applications will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire Partner's personnel to conduct successful sales, after sales and delivery at their Customer. Moreover, we aim to inspire you to conduct further Product Training and Certifications. And finally we'll provide you a chance to join...

Unable to get new digital marketing initiatives to market as fast as you would like?  Tired of dealing with IT bottlenecks that prevent you from making routine site updates or launching new digital marketing campaigns quickly?  Your customers have little patience for a brand that fails to meet their expectations for a contextually relevant and interactive digital experience that supports their journey as a customer.  As a result, speed-to-market and business agility are more...

Oracle is proud to be a Platinum Sponsor of the Gartner Customer Strategies & Technologies Summit (CRM), taking place June 5-6, 2013 in London.Get Smart, Think Social, Be MobileThe Must-Attend Event For CRM Professionals Those new to CRM will explore the building blocks of CRM. Those more experienced, there will be tracks dedicated to sales, marketing, customer service and customer experience, each focusing on the key CRM trends.This summit will give you insight, ideas, and...

We are pleased to announce the availability of Oracle Knowledge 8.5.1 (Enterprise) Significant improvements in: Language support for expanded global reach Speed and scale for improved customer experience Architected analytics for improved stability and performance at scale Support for Oracle tools/platforms for greater compatibility Prescriptive knowledge delivery capabilities for consistency and efficiency Key Highlights: Oracle Knowledge integration to Oracle RightNow...

The last release of Oracle RightNow Cloud Service is out. It delivers significant enhancements in the following areas: • Simple Browser Implementation for Portable/Mobile Devices • Mobile Image Attachments • Mobile SEO • Addin Support for Chat • Social Monitor • New Standard Reports • Community Moderation • Mobile Agent App • Report Management Module For more details, read the Oracle RightNow Cloud Service May 2013 release data sheet