Recent Posts by Richard Lefebvre

Following the success of 2012, Oracle Days will again be hosted across EMEA this October and November: schedule here By attending an Oracle Day, you and your customers can: Hear the new announcements from Oracle OpenWorld See customer case studies, like BT and NAB,  showing innovation in practice during the Oracle Story keynote Discuss key issues for business and IT executives in cloud, mobile, social, big data, The Internet of Things Networkwith peers who are facing the same...

Today’s sales reps spend 78 percent of their time searching for information and only 22 percent selling. This inefficiency is costing you, your reps, and every prospect that stands to benefit from your products.  Join Oracle’s Thomas Kurian and Doug Clemmans as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data •How Oracle Sales Cloud enables smarter selling—as proven...

Do you want to know where to find useful information about partner training and other activities to complete Oracle Specialization available in the country you are personally based? Go to the EMEA partner enablement blog and read latest information regarding training opportunities ready to join for Cloud Services, Applications, Business Intelligence, Middleware, Database 12c, Engineered System as well as Server & Storage. Recently, we announcednew TestFest events in France,...

We are happy to inform our EMEA based CRM & CX partners that a new process for partners to get an access to the Oracle Sales Cloud (Fusion CRM SaaS) demo environment is in place.  If you are interested to take benefit of it, please send a short eMail to richard.lefebvre@oracle.com.  This offer - subject to final approval - is limited to EMEA based partners who have certified at least one sales and one presales on Oracle Sales Cloud.

"77% of contact centers expect to maintain or grow in size in the next 12-24 months." This is one of the findings of Deloitte's 2013 Global Contact Center Survey in which there are plenty of great business opportunities for all smart CX consultants and integrators using Oracle Service solutions.

In this article, Richard Beattie (Oracle EMEA SRM Director) argues that ROI is not the only measure for organizations considering their Social strategy.

Why should you integrate social into your key sales, marketing, commerce and service processes for a great customer experience? Find out how to get social success from the latest edition of Oracle Customer Concepts Magazine here

Companies that fail to offer a great Customer eXperience can face declining customer satisfaction numbers and a poor service experience that can be amplified over #social channels. Here are 6 best practices for empowering the Customer Experience. What are your top tips for a great CX? Read the articlehere

It’s becoming clear that cloud is now a core part of Oracle’s strategy,” says analyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes Oracle has a well-rounded portfolio “with a cloud platform / infrastructure, a broad selection of apps, and a partner marketplace.” From his numerous conversations with customers, he highlights their continual interest in hybrid deployments and also in shifting apps to the cloud. There are more of hisendorsements...