Recent Posts by Richard Lefebvre

“Oracle Click-to-Call Cloud Service Implementation is very simple and quick to roll out, and it has enabled us to retain more than 50% of our B&YOU subscribers who ask to be put in touch with an e-advisor. As a key component of our completely digital customer service process, its functionality allows us to interact with customers at the right time, with convincing sales arguments.” said Emmanuel Flouard, B&YOU Client Relationship Manager, Bouygues Telecom. Read the full story h...

The first Partner CX Journey Mapping workshop is scheduled on Friday 13th December 2013, 09:30a.m. – 1:00 p.m., Knightsbridge Suite, Oracle London City Office. This free of charge event is only for Partners who are taking CX propositions to market and who want to be able to run CX Design Workshops for their own customers/prospects.This session will provide the partners with an insight into how the session is run with an aim to train the partners to deliver thesesessions to...

This quarter's edition of the Oracle CX Customer Newsletter has been released: link. Featured news articles: Q&A with Michele Watson, SVP, Customer Care at Match.com Update on Oracle Customer Experience Cloud Industry Focus: CX in Retail Plus links to webcasts, events, customer stories and more. Anyone is welcome to subscribe to receive the Customer Experience Newsletter quarterly at: subscribe

The new Oracle Social Relationship Management (SRM) Knowledge Zone is waiting for you! Joining the SRM Knowledge Zone gets you added the SRM partner distribution list and also gives you access to the Knowledge Zone and all the resources of the hottest Customer Experience solution set! Here is the direct link to join

Oracle RightNow Implementation Boot camp, January 20 – 31, Frankfurt Germany The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Eachstudent will learn the...

Toms — the company that gives a pair of its shoes or provides eye care to a person in need for every corresponding purchase — has deployed the Oracle Commerce platform to support its rapid business growth and international expansion. “Toms is changing daily to meet new challenges,” said Hilda Fontana, VP global Web development, Toms. “Oracle Commerce immediately enables our team to better serve a variety of international markets. We know Oracle has theflexibility and...

In this 31' public webcast, learn how easy it is to upgrade your Oracle RightNow CX site to the latest release : http://pub.vitrue.com/FXwr

We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester’s first Commerce Wave focused on B2B, released earlier this month. The reports validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, the report confirms something very important: B2B and B2CCommerce...

Are You Afraid of Each Other? Remember that person in school you spent months being too scared to talk to?  Then when you finally did, it led to a wonderful friendship…if not something more. New research from Oracle, Social Media Today and Leader Networks shows marketing and IT need to get over whatever’s holding them back and start reaping the benefits of collaboration.See the details on the Oracle study Backin the old days of just a few years ago, marketing could stay...