Recent Posts by Richard Lefebvre

WHEN SALES & MARKETING BOND, REVENUE GROWS It’s not one thing that makes a company successful with marketing automation – it’s the combination of the best implementation, flexible long-term support and access to a community of marketing innovation that ensures you have the assistance you need every step of the way. Our customers choose Oracle Eloqua because they know when sales and marketing work together, leads arecalled upon, quotas are crushed and revenues climb. Learn...

We are pleased to invite you to our next Customer Success Forum, featuring the Oracle Sales Cloud and Marketing Cloud project at Panasonic UK Topic: Why Panasonic UK Chose Oracle Sales and Marketing Cloud and their Recommendations for a Successful Implementation Industry: High TechnologyDate: Thursday, December 17th , 2013Time: 8:00 A.M. PT (5:00 P.M. CET) Session Description: In this informal call, you will have the opportunity tohear Amanda Chandler, from Panasonic UK, speaking...

For many retailers, the end of the year is a make or break time! That is why we have prepared 5 tips for maximizing this holiday season. Read here Holiday is a stressful time for everyone. If you get frustrated, just watch this video, A Day in the Life of an E-Commerce Manager, and know that at least you're not alone...

In this 4' YouTube video, hear from Oracle CX experts, partners and customers on what to expect from Customer Journey Mapping Workshops, and the benefits of participating. Separate viewpoints, including one from Kelvin Brain, Head of Capricorn Ventis Ltd UK Delivery, that highlight the focus of the sessions, their practical value and the insight that can fuel an effective CX strategy. The Customer Journey Mapping is open to Oracle CX partners accompanying their customers and...

A sophisticated lead nurturing program utilizes creative workflows and segmentation to deliver measurable results. Congrats to the winners of the Eloqua Markies award-lead nurturing category!

What if you could take your best Sales Rep, your best Service Rep, and your best Support Rep, fuse them into one person, and assign that person to each of your customers for truly personal service? Now you can with the Oracle RightNow Virtual Assistant Cloud Service, released in November 2013! The Virtual Assistant provides everything you need to offer your customers the best personalized service during their online experience. It has… A custombranded face that can be tailored...

You can leverage the following training and Enablement resources to develop your skills, expand your business, and get started on the path to specialization in Oracle SRM: Oracle Social Relationship Management Sales Specialist guided learning path is intended for sales representatives at partner organizations who specialize in selling and positioning Oracle Social Relationship Management to their own customer base. Oracle Social Relationship Management PreSales Specialist guide...

In this 2' video, learn why you need to create, manage and optimize customer experiences across touchpoints, while increasing profits and maintaining competitive advantage!

In this 8 pages booklet, easy to download and to read, you can understand how to outsmart the Competition with the Right Social Customer Service Strategy