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Author Profile

Richard Lefebvre

CX Partners programs Director

  • An IT industry seasoned veteran, Richard helps Oracle EMEA's System Integrators and ISV's partners to successfully accompany their customers' Digital Transformation journey, with the support of market's most advanced Customer Experience solutions.

    An IT industry seasoned veteran, Richard helps Oracle EMEA's System Integrators and ISV's partners to successfully accompany their customers' Digital Transformation journey, with the support of market's most advanced Customer Experience solutions.

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Recent Posts by Richard Lefebvre

Oracle Commerce Customer Experience in brief!

In this 2' video, learn why you need to create, manage and optimize customer experiences across touchpoints, while increasing profits and maintaining competitive advantage!

Outsmart the competition with the right Social Customer Services Strategy

In this 8 pages booklet, easy to download and to read, you can understand how to outsmart the Competition with the Right Social Customer Service Strategy

Upgrade and protect your customers' Siebel solutions with aMind!

aMind Solutions, an ISV and Oracle Gold Partner, has a proven record of helping customers and system integrators leverage their Siebel implementations to achieve significant business benefit. With deep roots in Siebel CRM and Order Management, aMind Solutions is a leading provider of technology, implementation, and consulting services for Oracle’s Siebel CRM solutions. Founded in 2005 by the Siebel experts, architects, andengineers who designed and developed Siebel CRM and...

Oracle Sales Cloud in 8'

Invest 8 mins of your day watching this great video that summarizes Oracle Sales Cloud vision and direction. Isn't it cool?

Oracle Sales Cloud promotions extended throughout May 2014

Ongoing Oracle Sales Cloud promotions, which include free months and/or pre-approved discounts (subject to T&C's) have been extended throughout May 2014. For more information about these exciting promotions, please contact your local Oracle Sales & Marketing Sales Representative, Oracle Direct, your Oracle Alliance Manager or richard.lefebvre@oracle.com.

Oracle’s Roadmap for Oracle Policy Automation Cloud Service Innovation - Live Webcast

Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy Automation Web Cloud Service will help you deliver personalized, policy driven entitlement decisions to your customers while simplifying compliance. Join our live Webcast on Wednesday, December 4, 2013, 1 pm PT / 4 pm ET / 10 pm CET, and discover how the latest updates and roadmap in Oracle Policy Automation can help you: Maximize your benefits with a strategic...

Serve Your Customers Anywhere with Oracle Service Cloud (RightNow)

Oracle Service helps you meet the demands of the modern customer and provides capabilities needed to increase revenue, improve agent efficiency, and deliver personalized multi-channel customer service experiences to deliver a competitive advantage. Watch this 3'57" video featuring a life scenario and application screenshots to find out how!

Dell Enhances the Customer Experience with Oracle’s RTD

In this 2'21" video, Dell Director Mark Sucrese, describes how Oracle’s Real-Time Decisions dynamically personalizes products and services through predictive and optimization analytics across many customer facing vehicles to improve revenue and the customer experience

Oracle Service Cloud (RightNow) Nov 2013 Release is now Generally Available (GA)

We are pleased to inform you that the Oracle Service Cloud (RightNow) Nov 2013 Release is now Generally Available (GA). Release highlights: Virtual Assistant, enhancements to the Mobile Agent App to increase agent effectiveness from anywhere, and tools to streamline migrations, upgrades, extensions and improve security. Release information can be found by clicking the links below: Release Recording Capabilities and Benefits Data Sheet RightNow November 2013 Documentation What's...