Recent Posts by Richard Lefebvre

We are pleased to invite you to our next Customer Success Forum, featuring the Oracle Sales Cloud and Marketing Cloud project at Panasonic UK Topic: Why Panasonic UK Chose Oracle Sales and Marketing Cloud and their Recommendations for a Successful Implementation Industry: High TechnologyDate: Thursday, December 17th , 2013Time: 8:00 A.M. PT (5:00 P.M. CET) Session Description: In this informal call, you will have the opportunity tohear Amanda Chandler, from Panasonic UK, speaking...

For many retailers, the end of the year is a make or break time! That is why we have prepared 5 tips for maximizing this holiday season. Read here Holiday is a stressful time for everyone. If you get frustrated, just watch this video, A Day in the Life of an E-Commerce Manager, and know that at least you're not alone...

In this 4' YouTube video, hear from Oracle CX experts, partners and customers on what to expect from Customer Journey Mapping Workshops, and the benefits of participating. Separate viewpoints, including one from Kelvin Brain, Head of Capricorn Ventis Ltd UK Delivery, that highlight the focus of the sessions, their practical value and the insight that can fuel an effective CX strategy. The Customer Journey Mapping is open to Oracle CX partners accompanying their customers and...

A sophisticated lead nurturing program utilizes creative workflows and segmentation to deliver measurable results. Congrats to the winners of the Eloqua Markies award-lead nurturing category!

What if you could take your best Sales Rep, your best Service Rep, and your best Support Rep, fuse them into one person, and assign that person to each of your customers for truly personal service? Now you can with the Oracle RightNow Virtual Assistant Cloud Service, released in November 2013! The Virtual Assistant provides everything you need to offer your customers the best personalized service during their online experience. It has… A custombranded face that can be tailored...

You can leverage the following training and Enablement resources to develop your skills, expand your business, and get started on the path to specialization in Oracle SRM: Oracle Social Relationship Management Sales Specialist guided learning path is intended for sales representatives at partner organizations who specialize in selling and positioning Oracle Social Relationship Management to their own customer base. Oracle Social Relationship Management PreSales Specialist guide...

In this 2' video, learn why you need to create, manage and optimize customer experiences across touchpoints, while increasing profits and maintaining competitive advantage!

In this 8 pages booklet, easy to download and to read, you can understand how to outsmart the Competition with the Right Social Customer Service Strategy

aMind Solutions, an ISV and Oracle Gold Partner, has a proven record of helping customers and system integrators leverage their Siebel implementations to achieve significant business benefit. With deep roots in Siebel CRM and Order Management, aMind Solutions is a leading provider of technology, implementation, and consulting services for Oracle’s Siebel CRM solutions. Founded in 2005 by the Siebel experts, architects, andengineers who designed and developed Siebel CRM and...