Recent Posts by Richard Lefebvre

Looking for Best Practice Tips for Social Customer Service? Get ready for the New Year with this free Ovum’s report here!

In this 2' video, Surren Partabh, CTO Strategic Technology Services for BT, explains how the company upgraded its critical Siebel CRM system without interrupting operations, and minimized risk using Oracle GoldenGate’s certified real-time data integration solution.  

Expands Global Resources with Advanced Listening and Monitoring for Russian, French, German, Italian, Dutch, Japanese and Korean Languages In today’s hyper-connected, global marketplace, social solutions require the ability to listen, engage, publish and learn across multiple regions, languages and cultures. To help organizations meet their social business objectives, Oracle Social Relationship Management (SRM), an Oracle Social Cloud business solution, has been extended to...

"I'm excited about Oracle Sales Cloud, because as a VP of Sales, it gives me so much more visibility into our business," says Airstream's Justin Humphreys. Airstream builds the iconic silver travel trailers and touring coaches. Oracle Sales Cloud is helping the company provide better leads to dealers and measure how those leads turn into sales. Hear how Oracle Sales Cloud solved Airstream's immediate problems and is the foundation for the company's planned growth. Watch the 4'...

WHEN SALES & MARKETING BOND, REVENUE GROWS It’s not one thing that makes a company successful with marketing automation – it’s the combination of the best implementation, flexible long-term support and access to a community of marketing innovation that ensures you have the assistance you need every step of the way. Our customers choose Oracle Eloqua because they know when sales and marketing work together, leads are called upon, quotas are crushed and revenues climb. Learn how...

On December 20, 2013, Oracle announced that it has entered into an agreement to acquire Responsys, the leading provider of enterprise-scale cloud-based business to consumer (B2C) marketing software. The proposed transaction is subject to Responsys stockholders tendering a majority of Responsys' shares and vested equity incentive awards in the tender offer, certain regulatory approvals and other customary closing conditions, and is expected to close in the firsthalf of 2014....

Shout out to Swiss Post Solutions: one of the Eloqua Markies award winners, who increased their number of sales converted leads and overall campaign ROI (500%+). Read more about their success program here

Participate in the Future of Oracle PartnerNetwork: Respond to the OPN Survey! We want to keep improving our partner program - ultimately to improve your business opportunity with Oracle. So let us know how we can improve OPN, and please do it byJanuary 31, 2014 (extended deadline). If you didn't receive an invitation and want to contribute Look in your Spam/Junk folder for emails from Oracle Alliances and Channels dated October 31, November 1 or December 4 or Request aninvitation...

Without a holistic social media strategy, many organizations are missing out on some of the most effective ways of engaging with their customers. You’re already making good use of your Social Relationship Management (SRM) software, but how can you take your social media, and your brand loyalty, even further? Watch the first in our new Webcast series for customers and partners. The Social VIP Room. It’s designed to help you: Boost campaign effectiveness with proven best practices S...