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Richard Lefebvre

CX Partners programs Director

  • An IT industry seasoned veteran, Richard helps Oracle EMEA's System Integrators and ISV's partners to successfully accompany their customers' Digital Transformation journey, with the support of market's most advanced Customer Experience solutions.

    An IT industry seasoned veteran, Richard helps Oracle EMEA's System Integrators and ISV's partners to successfully accompany their customers' Digital Transformation journey, with the support of market's most advanced Customer Experience solutions.

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Recent Posts by Richard Lefebvre

2014: the year of Siebel renaissance?

In this Siebel Observer article, the author starts a discussion thread about the Siebel future, highlighting the solutions strengths and advantages in light of the recent announcements. 

In Touch with David Callaghan - Quarterly webcast for EMEA Partners

Join David Callaghan, Senior Vice President, Alliances & Channels, Oracle EMEA, for the latest headlines from the Oracle Partner Network. With a strong focus on direct partner benefit, 'In Touch' is your chance to stay up to date, share best practices and pose those burning questions to Oracle that you would like answered. Monday 27th January 2014, 10:30am UK/ 11:30 CET. Find out more information about the Cast and register here

CX Predictions for 2014

In these blog posts, Oracle Vice-President Brian Curran shares his 5 Predictions for CX in Customer Service for 2014 while David Vap, Oracle Group Vice-President Product development, discuss 8 Predictions for Customer Service. Worth reading for any partner willing to fine tune a CRM solution strategy for the years to come.

Live Customer Webcast: Get Clean Data with Oracle Master Data Management

Learn how Oracle’s Master Data Management solutions can help share accurate customer information across all touch points and deliver an outstanding customer experience. When: Thursday, January 16th 8:30AM PT/11:30 AM ET/16:30 GMT Evite | Registration

Oracle CRM OnDemand integration with Social Relationship Management

Take a few minutes to watch these YouTube videos showing Oracle CRM On Demand integration with our Social Relationship Management (SRM) suite.  Featuring overviews and stories for both Social Marketing (SM) and Social Engagement & Monitoring (SEM). CRMOD+SM: Overview | Story | CRMOD+SEM: Overview | Story

Forbes article on Oracle's Cloud Growth

In this online article, Forbes review Oracle's Cloud Growth based on an interview from Larry Ellison and Mark Hurd.

Best Practices for Social Media as a Customer Support Channel

Looking for Best Practice Tips for Social Customer Service? Get ready for the New Year with this free Ovum’s report here!

BT Upgrades Siebel CRM System with Minimal Risk and Downtime

In this 2' video, Surren Partabh, CTO Strategic Technology Services for BT, explains how the company upgraded its critical Siebel CRM system without interrupting operations, and minimized risk using Oracle GoldenGate’s certified real-time data integration solution.  

Oracle Social Cloud Improves Usability of Social Measurement and Monitoring Tools for Global Customers

Expands Global Resources with Advanced Listening and Monitoring for Russian, French, German, Italian, Dutch, Japanese and Korean Languages In today’s hyper-connected, global marketplace, social solutions require the ability to listen, engage, publish and learn across multiple regions, languages and cultures. To help organizations meet their social business objectives, Oracle Social Relationship Management (SRM), an Oracle Social Cloud business solution, has been extended to...