Recent Posts by Richard Lefebvre

Following their recent Oracle Sales Cloud project success at Global Drinks (Germany), InFact has signed a new Oracle Sales Cloud implementation project with a leading Domestic glassware manufacturing company to Migrate their CRM On Demand to Oracle Sales Cloud Provide real time integration between Oracle Sales Cloud and SAP Implement a Dealer Self Service portal to share opportunities and get feedback from the field Thiswin has been largely made possible thanks to InFact’s...

In this Siebel Observer article, the author starts a discussion thread about the Siebel future, highlighting the solutions strengths and advantages in light of the recent announcements. 

Join David Callaghan, Senior Vice President, Alliances & Channels, Oracle EMEA, for the latest headlines from the Oracle Partner Network. With a strong focus on direct partner benefit, 'In Touch' is your chance to stay up to date, share best practices and pose those burning questions to Oracle that you would like answered. Monday 27th January 2014, 10:30am UK/ 11:30 CET. Find out more information about the Cast and register here

In these blog posts, Oracle Vice-President Brian Curran shares his 5 Predictions for CX in Customer Service for 2014 while David Vap, Oracle Group Vice-President Product development, discuss 8 Predictions for Customer Service. Worth reading for any partner willing to fine tune a CRM solution strategy for the years to come.

Learn how Oracle’s Master Data Management solutions can help share accurate customer information across all touch points and deliver an outstanding customer experience. When: Thursday, January 16th 8:30AM PT/11:30 AM ET/16:30 GMT Evite | Registration

Take a few minutes to watch these YouTube videos showing Oracle CRM On Demand integration with our Social Relationship Management (SRM) suite.  Featuring overviews and stories for both Social Marketing (SM) and Social Engagement & Monitoring (SEM). CRMOD+SM: Overview | Story | CRMOD+SEM: Overview | Story

In this online article, Forbes review Oracle's Cloud Growth based on an interview from Larry Ellison and Mark Hurd.

Looking for Best Practice Tips for Social Customer Service? Get ready for the New Year with this free Ovum’s report here!

In this 2' video, Surren Partabh, CTO Strategic Technology Services for BT, explains how the company upgraded its critical Siebel CRM system without interrupting operations, and minimized risk using Oracle GoldenGate’s certified real-time data integration solution.