Recent Posts by Richard Lefebvre

Register today for OPN's FY15 Global Partner Kickoff! During this year's live webcast - Rich Geraffo, SVP, Worldwide Alliances & Channels, Oracle - will shed light around Oracle's vision, strategy and opportunities for the upcoming fiscal year. You'll also have a chance to hear from other Oracle executives, thought leaders and partners! EMEA Partner KickOff: June 25, 7:00am PDT / 3:00pm BST LAD Partner KickOff: June 25, 9:00am PDT / 1:00pm BDST NA Partner KickOff: June 25,11:00a...

We are pleased to inform you that the first Oracle Social Relationship Management Implementation Bootcamp for partners will take place in Atlanta (USA), June 23-26. Information and registration here. Please note that we intend to deliver a similar Bootcamp in EMEA (probably in UK) in the August-September time frame

"Companies have long tried to build strong customer relationships through well honed marketing programs. The challenge is that the playing field keeps changing—trends shift, new technologies emerge, and customers change and become more demanding. So old-school marketing strategies no longer work. What companies need today is real-time marketing enabled by real-time listening..." In this Forbes article, learn how Oracle new Marketing Cloud and Social Relationship Management...

Learn how Oracle Commerce uniquely enables you to drive the best business results—higher traffic, increased conversion rates and greatest average order size. Watch this short video and start increasing AOV soon! Plus: take our quick survey to determine the strengths and weaknesses of your digital marketing strategy: http://www.oracle.com/us/media/survey/webcntr2.html

Missed the Business Process Services (BPS, aka BPO) Webinar for EMEA partners? Take the replay now and find new business opportunities for Oracle CX partners! Agenda: Options available to you from Oracle Business Value of BPS A&C Programs for Cloud Requirements for participation Cloud for BPS Partners Framework Business Terms

Atradius Collections is the leading collections agency in the world. In this short 4' video, learn how Atradius (Netherlands) is using Oracle Sales Cloud to capture the voice of its 14,500 global customers & deliver the highest customer service.

The start of 2014 has certainly been a busy and successful time for Enigen UK! They have just won ‘Oracle Specialised Partner of The Year’ recognition of their success and relationships with customers, delivery capabilities and business development through Social Media. The full press release is available via Oracle and Enigen. Enigen have continued to invest heavily in ‘all things Oracle Applications’, putting them in a strongposition to offer the full CX Suite, but they have...

We from the Oracle Service Cloud have recently posted a series of 6 blogs talking about the art-of-easy. Modern customer service is about making things easy, but making things easy isn’t trivial at all.  Read what the experts’ product area owners have to say about the art of making it easy for customers, agents and management in a modern customer service organization (and feel free to share this with your clients). 1) "Modern Customer Service" by JP Saunders http://bit.ly/1h8A93...

We have marked yet another successful quarterly product release.  The May 2014 release of Oracle Service Cloud (RightNow) delivers a broad range of improvements to Web Customer Service, Cross-Channel Contact Center, and the Service Cloud Platform.  Release Resources May 2014 Quarterly Release information can be found by clicking the links below.  Please take a few minutes to familiarize yourself with the resources that are available to you. They include: May 2014 Release...