Recent Posts by Richard Lefebvre

REDWOOD SHORES, Calif., June 19, 2014 -- Oracle Corporation (NYSE: ORCL) today announced that fiscal 2014 Q4 total revenues were up 3% to $11.3 billion. Software and Cloud revenues were up 4% to $8.9 billion. GAAP Cloud software-as-a-service (SaaS) and platform-as-a-service (PaaS) revenues were up 25% to $322 million, while non-GAAP SaaS and PaaS revenues were up 23% to $327 million. In addition, Cloud infrastructure-as-a-service (IaaS) revenues were up 13% to $128 million.New...

With so many changes to the Marketing Cloud over the last few months, we've released all new content for our Partner sales training. JOIN US to learn what's new in the ORACLE Marketing Cloud:the only Modern Marketing solution that integrates cross-channel, content, and social marketing with data management for the enterprise. COVERED IN THIS 1.5 DAY TRAINING Oracle Marketing Cloud Messaging (Eloqua, Compendium, Responsys and BlueKai) Product Release Highlights and...

Our Cloud lead partner CRMIT recently achieved Oracle Service Cloud specialization – read their press release below! Their accomplishments have been recognized by CIOReview which listed CRMIT among the ‘20 Most Promising Cloud Computing Companies’, a testimony of why they are focused on being the best, not the biggest. Besides Oracle Service Cloud, CRMIT acquired Oracle Sales Cloud Specialization in 2014and deployed 3 major Sales Cloud projects in the last 90 days. They also...

“Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speakcode. And it’s confusing to...

At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I wasintrigued when I read a recent blog post by David Vap,...

Today, companies are redefining what an exceptional customer experience should be. Come to CX Central @ Oracle OpenWorld 2014 and learn about the key trends in customer experience, including social, mobile, big data, and cloud. You'll hear how the latest CX strategy and design can help you make your marketing dollars count more. View all CX sessions here

A free standalone app demonstrating the power of Oracle Policy Automation (OPA) Interviews is available on both Apple’s iTunes AppStore and Google Play (for Android). Later in 2014 customers will be able to deploy their own policy models to the mobile app using the new OPA Hub!

When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Al...

Use these Oracle guided-learning courses to learn how to extend Oracle Sales Cloud with Oracle Platform as a Service (PaaS) services. While this course is focused on using Oracle PaaS infrastructure services, many of the techniques presented are applicable to customers on Software as a Service (SaaS) environments. If you are a consultant embarking on an Oracle Fusion Applications SaaS implementation project or an Independent Solution Vendors (ISVs)looking to integrate a...