Recent Posts by Richard Lefebvre

Have you befriended the Cloud? Or, perhaps you're still a bit skeptical about the benefits it can bring? Well, this independent report from Ovum takes all the legwork out of the cost assessment for cloud and premise-based contact centre deployments ranging in size from 50 to 750 seats, so that you can examine for yourself: The benefits of both cloud and premise-based contact centres Five-year cost comparisons for different sized contactcentres, allowing you to easily weigh up...

Oracle Social Relationship Management (SRM) is a product that helps you manage and scale your relationship with customers on social media channels.What will you learn Through pre-work (online) and course content (instructor led workshop) this boot camp will give you the information and skills required to implement Oracle Social Relationship Management. The course will cover a wide range of topics to give each student a basis ofunderstanding of the product. Each student will...

The Oracle team is pleased to invite your Oracle CRM Practice to a 5-days hands-on Oracle Sales Cloud Implementation Training. These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. They will consist of live Webex presentations, live demo, and hands-on laboratory exercises. You can chose to attend either in-person or remotely (from any country in the World) to any of the scheduled events below. Participants will have access to an...

All of our applications, all in one place. Whether your customer's focus is HCM, ERP, CX, EPM or Supply Chain Management, point them to the new applications page on Oracle.com

The pace of change, and the need to modernize IT and simultaneously deliver business innovations such as Social, Mobile and Cloud is stressing enterprise operating models as never before. To be sure, success in both is an imperative in today’s dynamic business environment. However, traditional packaged enterprise applications such as ERP can no longer deliver upon the wide range of opportunities and challengesfacing IT Leaders. But for most enterprises, outright...

Customer science pioneer chooses Oracle Sales Cloud, Marketing Cloud, HCM Cloud and ERP Cloud to standardize global processes and help drive business growth Reading, UK – July 8, 2014 News Summary dunnhumby, the world’s leading customer science company, has broken new ground as one of the first organisations to implement a unique suite of Oracle cloud solutions, including Oracle Sales Cloud, Oracle Marketing Cloud, Oracle ERP Cloud, Oracle HCM Cloud, Oracle Hyperion Managed...

Oracle Social Cloud Adds Advanced Listening and Monitoring for Bahasa, Finnish, Norwegian, Polish, Swedish, Thai, and Turkish With organizations entering global marketplaces and engaging customers worldwide, Oracle Social Relationship Management (SRM), an Oracle Social Cloud business solution, has added advanced listening and monitoring support for Bahasa, Finnish, Norwegian, Polish, Swedish, Thai, and Turkish. The improvements reflect Oracle’scommitment to making social media...

In 1974, Geoff Fox launched Moto-X Fox from a 1,500-square-foot office near San Jose, California. The business, distributing European motocross parts, grew quickly, and within two years founder Geoff Fox was making and selling his own components to a dedicated customer base. To serve those new customers, he also launched a catalog business—cutting and pasting photos and descriptions of his products into a makeshift booklet and photocopying the whole thing for motocross fans. Re...

Rapid change in technology, as exemplified by Moore’s Law, is a given. Even at that, the pace of change for enterprise social technology has been remarkable. Personally, I embrace change. I started my career on the marketing side, then fell in love with the start-up world. Two years ago Oracle acquired my startup company Vitrue, a leading SaaS platform for social marketing. Since then, the environment around enterprise social software hasexploded in a fury of innovation,...