Recent Posts by Richard Lefebvre

OpenWorld promises to be an amazing experience for our Oracle Service Cloud customers this year. It’s all happening in Moscone West! We are centralizing all Oracle Service Cloud conference sessions and the demonstration zone on the third floor of Moscone West. Come see us at Service @ CX Central where we will headquarter all things CX Service. Registered participants will be able to attend our sessions and then experience live demonstrations on the sametopic co-located on the...

There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented by leading customers and implementation partners, as well as product management and consulting services. Commerce @ CX Central—Moscone West, Floor 2 We know how important it is for attendees to connect with Oracle product experts, implementation partners, andcustomers with similar...

Big news: We’re bringing our FREE exclusive two-day summit for our top CX partners to Brussels (Belgium):  Oracle EMEA CX Partner Summit in Brussels on November 12 & 13. Don’t miss out on the insight and strategy: 14 How-to CX Sessions 6 CX Pillars (Sales, Marketing, Social, Service, Commerce, & CPQ) 3 CX Tracks 1 CX Journey Mapping Session 1 CX Journey Mapping Workshop The CX Partner Enablement Summit brings together senior business, CX practice,marketing and IT leaders to focus on...

Oracle Integration Workshops: Innovation Driving IT Mobile. Cloud. CX. Delivering a first-class customer experience is no longer optional or confined in a single CRM system. By hastily putting together mobile applications, that do not derive value from your core IT capabilities, can pose a threat in the race to dominate a new business model or new channel to market. Building separate silos of SaaS and on-premise IT systems is no longer operationally oracceptable to the...

Missed yesterday's Oracle Service Cloud (aka RightNow) strategy and roadmap for EMEA partners webinar? Watch the recorded Webcast or share it with a colleague – click here

The Oracle RightNow Implementation Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategiesto help facilitate successful implementations. What will we cover: The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients withan advanced level of...

Manage, capture, collate, respond and distribute prospects and customers’ emails within Oracle Sales Cloud for a 360 degree customer view. London, UK, Sep 02, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions and a Platinum level member of Oracle PartnerNetwork (OPN) today announced that it has achieved Oracle Validated Integration of CRM++ Email Workbench with Oracle Sales Cloud. CRM++ Email Workbenchprovides a...

If you are planning to attend Oracle Open World, don't miss this opportunity to learn about the future of Oracle Cloud applications' User Experience by attending one of the below events: OAUX Day: Oracle Applications Cloud User Experience Strategy & Roadmap -  By Invitation Only - Register HERE. Wednesday, Sept. 24, 2014, 8:00 a.m. - 5:00 p.m. Oracle Conference Center, 350 Oracle Parkway, Redwood City, CA 94065  - Room 202 OracleApplications Cloud User Experience Partner Briefing...

Please join Christopher Patterson (from Oracle Product Development) and myself on Wed September 3rd at 4:30pm CET (3:30pm GMT) for a special 60' webinar on Oracle Service Cloud (aka RightNow) strategy and roadmap. Registration here!