Recent Posts by Richard Lefebvre

By John Soat - Forbes Government agencies have begun to see the benefits of social networking. For several years now, many agencies have implemented, if not mastered, the foundation of a social media strategy, using popular tools to share information with the public and hear what constituents are saying. Many of these efforts are tied to “open government” initiatives that aim for increased transparency and public participation. Still, there are, no doubt, plenty of government...

Enigen UK – ‘Oracle’s Excellence Award, Specialized Partner of the Year, Oracle Specialist – UK,’ are presenting with one of their customers, TH March and Co. Limited on Thursday Oct 2, 10:15 AM - 11:00 AM - Moscone West – 2016 The session is titled: Customer Case Study: Making an Impersonal Business Personal with Oracle Customer Experience [CON8647] Oracle and Enigen have worked with T H March, in their selection of Oracle Sales, Service,Social and Marketing Cloud. During...

In this 5' video, Author Paul Gillin ("Attack of the Customers") discusses how the drive toward digital and social is bringing the need for collaboration between marketing and technology to the forefront.

By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellarexperience at every touch point. And when...

OpenWorld promises to be an amazing experience for our Oracle Service Cloud customers this year. It’s all happening in Moscone West! We are centralizing all Oracle Service Cloud conference sessions and the demonstration zone on the third floor of Moscone West. Come see us at Service @ CX Central where we will headquarter all things CX Service. Registered participants will be able to attend our sessions and then experience live demonstrations on the sametopic co-located on the...

There are a lot of great reasons for new Oracle Commerce customers and legacy ATG / Endeca customers to attend OpenWorld later this month. Oracle Commerce has scheduled more than 25 sessions presented by leading customers and implementation partners, as well as product management and consulting services. Commerce @ CX Central—Moscone West, Floor 2 We know how important it is for attendees to connect with Oracle product experts, implementation partners, andcustomers with similar...

Big news: We’re bringing our FREE exclusive two-day summit for our top CX partners to Brussels (Belgium):  Oracle EMEA CX Partner Summit in Brussels on November 12 & 13. Don’t miss out on the insight and strategy: 14 How-to CX Sessions 6 CX Pillars (Sales, Marketing, Social, Service, Commerce, & CPQ) 3 CX Tracks 1 CX Journey Mapping Session 1 CX Journey Mapping Workshop The CX Partner Enablement Summit brings together senior business, CX practice,marketing and IT leaders to focus on...

Oracle Integration Workshops: Innovation Driving IT Mobile. Cloud. CX. Delivering a first-class customer experience is no longer optional or confined in a single CRM system. By hastily putting together mobile applications, that do not derive value from your core IT capabilities, can pose a threat in the race to dominate a new business model or new channel to market. Building separate silos of SaaS and on-premise IT systems is no longer operationally oracceptable to the...

Missed yesterday's Oracle Service Cloud (aka RightNow) strategy and roadmap for EMEA partners webinar? Watch the recorded Webcast or share it with a colleague – click here