Recent Posts by Richard Lefebvre

Access our latest commerce resources – and see how you could improve conversion rates with smarter, simpler, more personalized experiences across every channel and touch point. Visit http://ora.cl/vWE

More hours in the day, or less admin? Which would help your sales team exceed their targets? Oracle Sales Cloud fully integrated with Outlook. Relieve their burden, boost your number. Check out this video

Oracle has launched a major campaign in association with the Financial Times aimed at C-level execs and decision makers.  It is called “Business in the Cloud” and is research based.  Be sure to re-use this rich content with your customers and prospects. See the campaign here

The Consulting Skills course is a compilation of best practices and observations collected over decades of experiences. This 5 day course is an interactive setting as the students learn from each other as well as from the instructor.  The Consulting Skills course is designed to boost the effectiveness of anyone who is in a customer facing role. Each section of the course includes fun, interactive exercises in which all studentsparticipate.  Students will create their own...

Missed yesterday's webinar Oracle Service Cloud for Siebel customers (a great source of inspiration for all partners and system integrators with a Siebel installed base)? Take the replay here! Why is the cloud becoming so important in today’s customer service ecosystem? How can customers utilize cloud functionality to augment their existing customer service systems with functionality such as web customer self service and cross-channel communications?  Join this special EMEA CX...

By John Soat - Forbes Government agencies have begun to see the benefits of social networking. For several years now, many agencies have implemented, if not mastered, the foundation of a social media strategy, using popular tools to share information with the public and hear what constituents are saying. Many of these efforts are tied to “open government” initiatives that aim for increased transparency and public participation. Still, there are, no doubt, plenty of government...

Enigen UK – ‘Oracle’s Excellence Award, Specialized Partner of the Year, Oracle Specialist – UK,’ are presenting with one of their customers, TH March and Co. Limited on Thursday Oct 2, 10:15 AM - 11:00 AM - Moscone West – 2016 The session is titled: Customer Case Study: Making an Impersonal Business Personal with Oracle Customer Experience [CON8647] Oracle and Enigen have worked with T H March, in their selection of Oracle Sales, Service,Social and Marketing Cloud. During...

In this 5' video, Author Paul Gillin ("Attack of the Customers") discusses how the drive toward digital and social is bringing the need for collaboration between marketing and technology to the forefront.

By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellarexperience at every touch point. And when...