Recent Posts by Richard Lefebvre

The Oracle Fusion Middleware team has recently produced a very interesting 30 pages White Paper: Oracle CX Foundation - An Implementation Design Pattern This paper will walk through the challenges involved in implementing a modern Digital Customer Experience (CX) platform, and describe an integration design pattern which will allow for and support a heterogeneous environment of bespoke, legacy and modern applications. This pattern underpins a unified,multi-channel, best practice...

Software as a service (SaaS) is becoming the preferred deployment model for enterprise applications today. Oracle has the industry’s broadest portfolio of SaaS applications that can be easily configured to meet your business requirements and, where necessary, can be customized and integrated with other on-premises and cloud applications. Attend this session to learn how Oracle platform as a service (PaaS) andinfrastructure as a service (IaaS) can extend and integrate...

Use Java Cloud (Java Cloud Service - SaaS Extension) to extend and integrate Oracle SaaS applications! Tutorials Sign up for the service Deploy an application Secure a web application Use the command-line interface and an IDE with the service Monitor the service Videos Manage users and roles Deploy an application to the Java Cloud Service - SaaS Extension Monitor a Java Cloud Service - SaaS Extension Oracle Cloud platform services overview

This will be CPQ Cloud’s first Oracle OpenWorld as a member of the Oracle CX Applications Suite. It will give sales professionals from around the globe a preview of how the industry-leading configure, price, and quote application and the Oracle Customer Experience portfolio work together today, and going forward. Attendees will hear directly from us about where CPQ is headed—and from top companies about the transformative value they’ve achieved in their sales processes as aresul...

Access our latest commerce resources – and see how you could improve conversion rates with smarter, simpler, more personalized experiences across every channel and touch point. Visit http://ora.cl/vWE

More hours in the day, or less admin? Which would help your sales team exceed their targets? Oracle Sales Cloud fully integrated with Outlook. Relieve their burden, boost your number. Check out this video

Oracle has launched a major campaign in association with the Financial Times aimed at C-level execs and decision makers.  It is called “Business in the Cloud” and is research based.  Be sure to re-use this rich content with your customers and prospects. See the campaign here

The Consulting Skills course is a compilation of best practices and observations collected over decades of experiences. This 5 day course is an interactive setting as the students learn from each other as well as from the instructor.  The Consulting Skills course is designed to boost the effectiveness of anyone who is in a customer facing role. Each section of the course includes fun, interactive exercises in which all studentsparticipate.  Students will create their own...

Missed yesterday's webinar Oracle Service Cloud for Siebel customers (a great source of inspiration for all partners and system integrators with a Siebel installed base)? Take the replay here! Why is the cloud becoming so important in today’s customer service ecosystem? How can customers utilize cloud functionality to augment their existing customer service systems with functionality such as web customer self service and cross-channel communications?  Join this special EMEA CX...