Recent Posts by Richard Lefebvre

With 20 scheduled conference sessions, 2 workshops, 1 keynote and product demonstrations devoted to Oracle CX solutions, Oracle CX Partner Enablement Summit in Brussels will offer an in-depth opportunity for you to explore the latest product developments, and look into the future of the industry's most comprehensive portfolio of customer experience solutions. Be sure to check out these don’t miss sessions. Service Cloud: Building a Case for Phased Approach Karl Helfner,...

Oracle has announced a great set of FY15 (valid through May 2015) CX promotions for customers buying at least two separate CX pillars of the four CX pillars which are: Oracle Sales Cloud  Oracle CPQ Cloud Oracle Service Cloud Oracle Marketing Cloud  If you are interested to take benefit of this promotion, contact your local Oracle CX Sales Representative for more details about this program and the eligibility rules!

Organizations all over the world are finding success with Oracle Service Cloud. In this video, executives from Q-See, New Zealand Post, Makemytrip.com, LexisNexis, Resortcom International, and Telecom New Zealand go on record to talk about the impressive benefits that Oracle Service Cloud has brought to their businesses. We hear them talk about being able to measure processes and systems and thenreport on their dramatic improvements. It’s real people talking about real...

Larry Ellison is on the cover of the September 15 issue of Advertising Age. He is featured in an article that puts readers on notice that he has every intention of winning the battle for supremacy in the marketing cloud. “The CMO’s role is going to be more important next year than it is this year, and more important the year after that,” Mr. Ellison said. One analyst estimates that the marketing market is a multi-trillion dollar one. And because of the cloud,marketers have...

Have you started exploring the top technologies revolutionizing the way businesses communicate, store data, plan, budget and engage with their employees today… and tomorrow? If not, you may be missing out on incredible opportunities to get ahead – and stay ahead – as digital disruption shakes up the world of business. Because with cloud, mobile, big data, and social technologies coming into their own, this period of change is guaranteed to test the way you work. And it’shappen...

At our SOA Community Workspace ( SOA Community membership required) you can find details about a great customer experience demo using SOA Integration technology: CX_FoundationSCV_VM.docx Demo kit viewlet With this release the number of viewlets (video’s) has grown from 21 to 37.  Each viewlet can be shown individually or in conjunction with any others and can show either technical feature or business centric demo’s.  There is a matrix ofoptions for using the demos, to help...

The Oracle Fusion Middleware team has recently produced a very interesting 30 pages White Paper: Oracle CX Foundation - An Implementation Design Pattern This paper will walk through the challenges involved in implementing a modern Digital Customer Experience (CX) platform, and describe an integration design pattern which will allow for and support a heterogeneous environment of bespoke, legacy and modern applications. This pattern underpins a unified,multi-channel, best practice...

Software as a service (SaaS) is becoming the preferred deployment model for enterprise applications today. Oracle has the industry’s broadest portfolio of SaaS applications that can be easily configured to meet your business requirements and, where necessary, can be customized and integrated with other on-premises and cloud applications. Attend this session to learn how Oracle platform as a service (PaaS) andinfrastructure as a service (IaaS) can extend and integrate...

Use Java Cloud (Java Cloud Service - SaaS Extension) to extend and integrate Oracle SaaS applications! Tutorials Sign up for the service Deploy an application Secure a web application Use the command-line interface and an IDE with the service Monitor the service Videos Manage users and roles Deploy an application to the Java Cloud Service - SaaS Extension Monitor a Java Cloud Service - SaaS Extension Oracle Cloud platform services overview