Recent Posts by Richard Lefebvre

Say cheese! Kodak taps the #Oracle #Cloud to build an innovative customer experience platform. #CX #oow14 http://ora.cl/pNC

What are the ingredients of social customer service that actually service, and satisfy, customers? Here’s a model to follow: http://ora.cl/596

Is your digital marketing technology telling a compelling story? Let Oracle Marketing Cloud help you in this journey :) #modernmarketing. Watch this video and find more resources here http://ora.cl/b6g

Registration for the FREE exclusive two-day CX partners summit, Brussels (Belgium), November 12&13 is now open! Register here Don’t miss out on the insight and strategy: 14 How-to CX Sessions 6 CX Pillars (Sales, Marketing, Social, Service, Commerce, & CPQ) 3 CX Tracks 1 CX Journey Mapping Session 1 CX Journey Mapping Workshop The CX Partner Enablement Summit brings together senior business, CX practice, marketing and IT leaders to focus on creating a strategic, unifying vision forcust...

Oracle Service Cloud enables Beachbody, a rapidly growing company where service is everything, to provide world-class service to more than 16 million customers and 200,000 coaches. It manages approximately 20,000 contacts a day and is trending towards 7.2 million answer views for 2014. With Oracle Service Cloud, Beachbody has the right tools to provide accurate, consistent answers to meet both customers and coaches where they are, regardless of the channel. Watch Video »

If you have a customer who is interested in moving from Oracle CRM on Demand or Salesforce.com to Oracle Sales Cloud, you are eligible for free migration tooling.This Oracle promotion is valid until the end of December 2014. The migration tool is easy to use, cloud based and covers data migration end to end. This means less risk and more profit for you as a system integrator. For every customer project that you have, Oracle is givingtwo months of the cloud-based tool for free...

Watch Joel Borellis, Group Vice President of Global A&C Partner Enablement host Jim Lange, Product Development Customer Success, discussing our new Oracle Sale Cloud Implementation and Management best practices:  Part #1 - http://medianetwork.oracle.com/video/player/3782409963001 Part #2 - http://medianetwork.oracle.com/video/player/3782430766001 This Best Practices series designed for customers and partners, will help youachieve the best possible outcome from your Oracle...

Missed the September 10 PartnerCast focused on Oracle Sales Cloud Implementation Best Practices and OPN Central @ OpenWorld? Watch the replay on demand

With 20 scheduled conference sessions, 2 workshops, 1 keynote and product demonstrations devoted to Oracle CX solutions, Oracle CX Partner Enablement Summit in Brussels will offer an in-depth opportunity for you to explore the latest product developments, and look into the future of the industry's most comprehensive portfolio of customer experience solutions. Be sure to check out these don’t miss sessions. Service Cloud: Building a Case for Phased Approach Karl Helfner,...