Recent Posts by Richard Lefebvre

The steady proliferation of customer self-service options and technologies is changing expectations for what the customer experience should look like. The demand for a service option that fits conveniently into a customer's lifestyle is higher than ever. Field service technicians and call center reps are often the only personal contact that a customer may have with your company. Making the most of these touch points tobuild solid customer relationships can help transform...

This article, for once, comes with a very personal touch! Please meet Bhavana Yerrumreddy, Vice-President at ITC Infotech, one of Oracle's most active CX partners, with a unique expertise in Loyalty Programs Management, among others, and now developing quickly into Oracle Cloud based solutions. In this We Are The City article, Bhavana answers questions about her amazing destiny, starting with no other horizon than a becoming a resource less house wife trapped in a forced...

New smartphone applications, industry solutions, and customization and integration features help organizations generate more revenue Oracle OpenWorld, San Francisco—September 30, 2014 News Summary Customer expectations are rapidly changing, and organizations need to change the ways they sell accordingly. To help sales teams achieve more efficiency and drive sales, Oracle has introduced major updates to Oracle Sales Cloudthat include new smartphone and tablet applications,...

The Oracle Service Cloud development team would like to share with you the inaugural edition of the quarterly Oracle Service Cloud Product Update! You’ll find the Product Update chock-full of information about Oracle Service Cloud – release details; tips and tricks, best practices, and how-to's; featured product users; highlighted user accomplishments; upcoming activities; opportunities to connect; and select conversations from our Customer and Developer Forums.

If you want your clients to successful adopt the Social Relationship Management platform – then start with driving successful client engagement. Build a partnership with your clients by providing the training, support, account management, and strategic guidance they will need. Your goal should be to set-up for success and this will bring renewals and likely up sells. Start with driving a social strategy to help your clients develop best in class strategies to achieve theirbusin...

Nucleus Research has published the CRM Value Matrix for the second half of 2014, which rates CRM providers on the two key factors that drive positive return on investment – usability and functionality. Oracle CX Cloud is named a Leader, along with few other vendors

Social media is exciting, energizing, and effective. Earning the respect and recommendation of your customers, fans, and friends puts you and your clients on the path to building a thriving, profitable business – and this can all be done with Oracle’s Social Relationship Management solutions. Oracle PartnerNetwork is pleased to announce that we launched a new certification for you: Oracle Social Relationship Management 2014 Certified Implementation Specialist. The Oracle...

On November 12 & 13, our top CX Partners will descend upon Brussels for the opportunity to be part of an exclusive two-day summit. The Summit is focused on helping you grow your businesses by building and expanding your Customer Experience (CX) practices across the entire Oracle CX portfolio. Date & Location Nov 12 - 13, 2014 - 09:00 AM - 06:00 PM Renaissance Hotel Rue du Parnasse 19 Bruxelles, 1050 Belgium Register Now Small Sessions for BIG Results Intimate, interactiveand...

Oracle is announcing Oracle PartnerNetwork Cloud Connection! Discover a new Community for partners to explore, engage and learn about the Oracle Cloud: Partners Business Models and Programs Engagements with Experts Best Practices Cloud Content and Technical Resources Free Trials Oracle Cloud Connection is free of charge and is open to any company! Find out more: visit www.oracle.com/cloudconnection Today or wtach this promotion video!