Recent Posts by Richard Lefebvre

Nucleus Research has published the CRM Value Matrix for the second half of 2014, which rates CRM providers on the two key factors that drive positive return on investment – usability and functionality. Oracle CX Cloud is named a Leader, along with few other vendors

Social media is exciting, energizing, and effective. Earning the respect and recommendation of your customers, fans, and friends puts you and your clients on the path to building a thriving, profitable business – and this can all be done with Oracle’s Social Relationship Management solutions. Oracle PartnerNetwork is pleased to announce that we launched a new certification for you: Oracle Social Relationship Management 2014 Certified Implementation Specialist. The Oracle...

On November 12 & 13, our top CX Partners will descend upon Brussels for the opportunity to be part of an exclusive two-day summit. The Summit is focused on helping you grow your businesses by building and expanding your Customer Experience (CX) practices across the entire Oracle CX portfolio. Date & Location Nov 12 - 13, 2014 - 09:00 AM - 06:00 PM Renaissance Hotel Rue du Parnasse 19 Bruxelles, 1050 Belgium Register Now Small Sessions for BIG Results Intimate, interactiveand...

Oracle is announcing Oracle PartnerNetwork Cloud Connection! Discover a new Community for partners to explore, engage and learn about the Oracle Cloud: Partners Business Models and Programs Engagements with Experts Best Practices Cloud Content and Technical Resources Free Trials Oracle Cloud Connection is free of charge and is open to any company! Find out more: visit www.oracle.com/cloudconnection Today or wtach this promotion video!

Say cheese! Kodak taps the #Oracle #Cloud to build an innovative customer experience platform. #CX #oow14 http://ora.cl/pNC

What are the ingredients of social customer service that actually service, and satisfy, customers? Here’s a model to follow: http://ora.cl/596

Is your digital marketing technology telling a compelling story? Let Oracle Marketing Cloud help you in this journey :) #modernmarketing. Watch this video and find more resources here http://ora.cl/b6g

Registration for the FREE exclusive two-day CX partners summit, Brussels (Belgium), November 12&13 is now open! Register here Don’t miss out on the insight and strategy: 14 How-to CX Sessions 6 CX Pillars (Sales, Marketing, Social, Service, Commerce, & CPQ) 3 CX Tracks 1 CX Journey Mapping Session 1 CX Journey Mapping Workshop The CX Partner Enablement Summit brings together senior business, CX practice, marketing and IT leaders to focus on creating a strategic, unifying vision forcust...

Oracle Service Cloud enables Beachbody, a rapidly growing company where service is everything, to provide world-class service to more than 16 million customers and 200,000 coaches. It manages approximately 20,000 contacts a day and is trending towards 7.2 million answer views for 2014. With Oracle Service Cloud, Beachbody has the right tools to provide accurate, consistent answers to meet both customers and coaches where they are, regardless of the channel. Watch Video »