Recent Posts by Richard Lefebvre

Oracle Social Cloud Implementation Boot Camp - London, Feb 10-12 2015 Get started with Oracle Social Cloud with this three day in-depth training. It’s the only complete training program for Oracle Social Marketing Cloud and Social Engagement and Monitoring Cloud. What will we cover This is a practical, how-to course that will provide partners with the tools and knowledge required to on-board, train, implement and manage the Social Cloud solutions for their clients withan...

Oracle’s Cloud portfolio just received a glowing review post-OOW from analyst, Ventana Research.  Sales Cloud R9 and SPM were especially highlighted.  And we won their 2014 Technology Innovation Award for Cloud Computing. Read all about it. 

Heading to the CX Partner Summit in Brussels, next week? Here are some things to “know before you go”. Don’t Forget Anything - Here’s Your Checklist for the Event Registration Check-in Check-in will be located at the Renaissance Brussels Hotel. Check-in dates and times: Wednesday, November 12th from 8:00AM Thursday, November 13th from 8:00AM Our Gift to You: We don’t want you to leave Partner Summit empty handed, so we’ve put together a specialgift for you. Be sure to grab yours, in...

This video (from Bruce Temkin - Customer Experience Matters) explains The Six Laws of Customer Experience. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.

It’s out! New, in-depth, Oracle Customer Experience newsletter for customers has just been published.  It’s stacked with press releases, product news, events, partner info, infographics, research, and loads more!  Get it now. 

Social media marketing is all about building authentic relationships. It involves many of the things human relationships live and die by; knowing the person, trust, altruism, patience, etc. So it follows naturally the opposite traits would lead to relationship failure; narcissism, mistrust, selfishness and the like. When you look at how some brands treat their fans, followers and customers on social, it kind of makes you wonder what their real world humanrelationships are...

VP Steve Miranda admittedly talks fast, but he’s the farthest thing from a fast talker. In his OpenWorld 2014 general session, Oracle Applications―Don’t Sit On the Sidelines, Miranda (known for his credibility) took conference goers on a vigorous sprint through Oracle Applications. He stated that the main objective of his presentation was to answer four of the most common questions that he gets from customers: Is Oracle going to force me to go the cloud? (The short answer is...

Oracle is hosting a series of executive briefing events, 2 hours each, for director-level and above Oracle partners and Oracle customers in the UK, Ireland, and Northwestern Europe. The events focus on the Oracle Applications Cloud user experience strategy for Oracle HCM Cloud, Oracle Sales Cloud, Oracle ERP Cloud, extensibility, and emerging technologies. In each 2-hour, invitation-only briefing event, OracleApplications User Experience (OAUX) Vice President Jeremy...

We are pleased to inform you that, following the success of the first series of Oracle Sales Cloud Implementation workshops and in order to address the fast growing demand, we will organizing new dates and locations, as well as organizing similar training events for PaaS for SaaS and Oracle Service Cloud. Oracle Sales Cloud implementation workshops (5 days): November 17th (South Africa or Remote - Register), December 8th (Poland or remote - Register), January 12th, February 2nd,...