Recent Posts by Richard Lefebvre

We are delighted to inform you that Oracle CX partner Riverland Reply received the Oracle Excellence Award Germany 2014 during the Frankfurt Oracle Partner Day. Headquarted in Munich, Riverland Reply is a market leader in technical Oracle solutions and services focusing on CRM, CRM online and BI, with emphasis on Cloud, Big Data, Social and Mobile Business Solutions. Riverland Reply can proud themselves of being awarded withthe Excellence Award Germany 2014 for Specialized...

The Oracle Cloud Adapter for Oracle RightNow Cloud (12.1.3) is now generally available. This adapter is certified to work with Oracle SOA Suite 12.1.3 Oracle Cloud Adapters are designed to dramatically simplify Integrations between Cloud and On-Premise Applications. Oracle Cloud Adapter for Oracle RightNow Cloud Service is another one in the series of Cloud adapters that we have released, providing enhanced developerproductivity via intuitive design-time wizards and...

Are you looking for an opportunity to meet with Oracle Service Cloud and Oracle Knowledge product experts? Hear from Customer Service thought leaders? See the latest product roadmaps? Learn about new product functionality? Network with customers, peer or Oracle experts? Hear customer success stories? Dive into best practices and how-to's? Then look no further: mark your calendar for March 31 – April 2, 2015 in Las Vegas at the Venetian. Day 1 of the event will be dedicated to...

A quick note that there are a few open access Customer Experience Journey Mapping workshops in UK, Netherlands and Belgium. Customer Experience Journey Mapping workshops are a CX Business accelerator. Why not invite your customers and attend with them? 

“Oracle’s software-as-a-service platforms—Oracle RightNow Cloud Service and Oracle Taleo Learn Cloud Service—work very well in our highly seasonal and geographically dispersed business. We’ve gained highly scalable, flexible, robust, and available solutions that we can access with an affordable, pay-as-you-go approach.” ‒ Tim Bechtold, Vice President of Customer Service, Jackson Hewitt Tax Service Inc. Read the entire Jackson Hewitt's Customer Success Story with Oracle Service...

Major advancements in big data, IoT, and cloud are transforming industries at a record-breaking pace. by Yashpaul Singh Dogra, October 2014 We are in an age of technology disruption that is transforming and advancing every Industry. That transformation was on display at last month’s Oracle OpenWorld, where participants learned how maturity in big data, the Internet of Things, and cloud is now enabling unprecedentedcustomer engagement, massive scale analytics, and...

Since acquiring BigMachines in November 2013, Oracle has doubled its investment in configure, price, and quote (CPQ) technology for midsize organizations using Salesforce.com as their customer relationship management technology—including a range of important new features in the latest release of Oracle BigMachines Express CPQ Cloud Service (formerly BigMachines Express). “Mistakes and bottlenecks in sales, pricing, quoting, and renewalsprocesses can have a significant impact...

Check out this really cool video demonstrating OSC Voice in action.  Meet Alice

London based T H March is the UK’s largest and most experienced firm of insurance brokers specializing in all aspects of insurance for the jewellery trade, with 60% of the commercial market and tens of thousands of consumer clients.(...) Neil McFarlane, Managing Director at T H March, was recently an executive customer speaker in an Oracle OpenWorld session devoted to strategies for adopting Modern Best Practice in high-growth organizations. Modern Best Practiceexploits new...