Recent Posts by Richard Lefebvre

In Las Vegas on March 31 to April 2, Oracle Service Cloud (formerly known as RightNow Technologies) will lead a two-and-a-half day event where attendees will hear from visionary speakers and industry experts, network with Oracle Service Cloud customers and Oracle leadership, attend sessions specifically designed for their role – executive, system administrator, and developer, engage in presentations about recent product developments and what’scoming for Oracle Service Cloud,...

On December 22, 2014 Oracle announced that it has signed an agreement to acquire Datalogix to extend Oracle Data Cloud with industry-leading solutions for data-driven marketing to inform and measure cross-channel digital marketing. The proposed transaction is subject to regulatory approval and other customary closing conditions. Until the transaction closes, each company will continue to operate independently, and it is business as usual. Datalogix connects offline purchasing...

Join us for another Oracle Customer Reference Forum on Tuesday, January 27, 2015 with Acorn Paper Products Company’s Jake Weissberg, Director of IT and David Karr, Chief Operating Officer. In this session, Jake and David will be sharing why Oracle Sales Cloud was the right choice to optimize sales team productivity and effectiveness while gaining executive visibility to the pipeline while streamlining their sales to order process with EBS. Founded by Jack Bernstein in 1946, Aco...

ec4u delivers an Oracle Accelerate offer to support Salesforce migration to Oracle Sales Cloud: Being a modern business means adopting a sales platform that is more than a single business process story. You need Oracle Sales Cloud. A powerful foundation for selling, Oracle Sales Cloud seamlessly integrates with Oracle’s Applications Cloud products, connecting your entire organization. ec4u's Oracle Sales Cloud solution for salesforce.comcustomers, delivers a wide range of...

We are pleased to let you know that the Oracle CPQ Cloud (Big Machines) Admin Essentials Part 1 is now available in OPN for free. This is a condensed version of Yellow Belt Certification you would go through with Oracle University. Please find it here

Read this quarter’s Oracle Service Cloud Product Update for more detail on a stronger cobrowse integration between Oracle Service Cloud and LiveLOOK technologies, information on the upcoming Modern Service Experience in Las Vegas, specifics on the November 2014 product release, highlights on the Enhanced Console, a white paper on increasing self-service deflection rates by analyzing gaps in your knowledge base, and many other helpful articles and resources.

Digiday article on how our partner General Motors makes social an integral part of the customer experience and delivers on business ROI #CX http://ora.cl/R9s

Oracle presents a suite of Customer Experience (CX) conferences focused on the latest technologies for sales, service, commerce, and CPQ in Las Vegas (The Venetian Hotel) March 31 – April 2. Join the Oracle Service Cloud team at the Modern Service Experience presented by Oracle CX Cloud.Highlights include: Hear from visionary speakers and industry leaders Learn from your peers and Oracle Service Cloud product experts Network with Oracle ServiceCloud customers and Oracle...

The rise of the always-connected customer, third-party data providers, and data-driven marketing has significantly increased the amount of customer data available to sales teams. To capitalize on the opportunities this wealth of data presents, growing midsize organizations often need to migrate to more advanced customer relationship management (CRM) solutions that can use the data to increase sales and optimize efficiency throughenhanced mobility, analytics, partner...