Recent Posts by Richard Lefebvre

We are pleased to invite your Customer Experience (CX) Practice to a 10-day hands-on Oracle Service Cloud (formerly RightNow) Implementation Workshop. We invite you to join the workshop either InClass or Remotely (avoiding travel time and travel costs). This Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services TrainingAddendum is required for this...

The world at large is going through a very fast and sweeping transformation into the Cloud with some businesses even going aggressively into a “cloud first” mantra. As businesses realise the value of modern Cloud applications, CEOs are encouraged to drive more business innovations in the Cloud to create a truly customer centric business. Instead of looking at point solutions, customers are increasingly demanding end-to-end Cloud capabilities to speed up the pace ofinnovation,...

The value of Modern Marketing to EMEA A&C Marketeers and Partners Webcast replay is available (60'). To watch the Webcast again – or share it with a colleague – click here

Oracle is hosting a special 2-day event to give our partners an overview of the Siebel IP 2014 release, and an opportunity to work through hands-on labs and demos to learn about key concepts and best practices with Open UI. May 13 - May 14, 2015 9:00AM – 6:00PM GMTOracle Office Reading, Oracle Thames Valley, Park Oracle Parkway Reading RG6 1RA, United Kingdom The Oracle Siebel IP2014 Partner Workshop will featurekey experts on our team who will guide you through the...

A Guest Post by Oracle’s Rob Preston, Editorial Director, Content Central (pictured left) TechTarget’s Tom Goodwin uses Uber, Facebook, Alibaba, and Airbnb as examples of players with new tech-savvy business models that are disrupting their industries. Goodwin believes that our economic future lies in controlling the software interfaces that connect goods and services with the customer. In his mind, it’s all about thedigital customer interface and things such as costly brick...

A Guest Post by Rod Johnson (pictured left), Group Vice President, Applications Business Group, Oracle With more and more companies moving towards the cloud we wanted to find out how this cloud adoption impacted the success of these businesses. To do this, Oracle sponsored a global study, “Cloud Computing Comes of Age,” conducted by Harvard Business Review Analytic Services. What did we find out? IT is not your opponent. IT and LOB share equal responsibility for cloud in high...

Oracle Commerce Cloud is the new landmark eCommerce solution, combining the power of Market Leading Oracle Commerce for merchandizing, self-service commerce and content management, with all the benefits of SaaS business applications, including agility, speed of deployment and lower TCO. Join us for an OPN webcast specially designed to give our EMEA partners a preview on Oracle Commerce Cloud product positioning,business benefits, features & functions. During this 90’ webinar,...

We have a brilliant line up of speakers for our Modern Business Summit in London. The agenda includes customer case studies and sessions with CX experts. Which sessions are you most interested in? http://ora.cl/Kj6

Deliver or else: survival in a CX-Centric World http://ora.cl/MkI