Recent Posts by Richard Lefebvre

Discover how to improve customer journey, orchestration and many other things that ‪#‎B2C marketers need to know http://ora.cl/5Hl

Here is another confirmation that, with the right support from an experienced System Integrator leveraging Siebel Open UI, Siebel users can be delighted! OPN partner’s CRMantra has been able to achieve a spectacular improved User Experience (UX) by using the tools proved by Siebel OpenUI on internal, partner, customer and mobile channels. It takes less than two minutes to look at the evidence! View the videos on their blog at - http://bit.ly/1JxQkS9 . Or, visit their YouTube...

Customers move in highly unstructured, unpredictable ways. Discover how to build adaptive customer experiences: http://ora.cl/G5T

2 Oracle Service Cloud "ask the experts" webinars are available to you soon: Making the Switch to Message Templates - Tuesday, May 19 @ 5 pm CET In this Ask the Experts webinar, join Oracle Service Cloud Principal Product Manager Keri Jenkin, as we take a closer look at Message Templates, the new paradigm of service-related emails and notifications, and how you can make the switch from the former PHP files called Mail Scripts. Keri will showyou some key similarities and...

Since a few years, Mobile is an up-and-coming trend in digital evolution and a key factor for digital transformation. Together with Social, Cloud and Information, Gartner named Mobile as one of the 4 driving forces for new business scenarios and even goes as far as to call this “nexus of forces” out as the new basis of the technology platform of the future.[1] Yet, not many businesses seem to deal with these technology trends properly and itis hard to blame them, considering...

Oracle Product Management’s Platform Technology Solutions Group is inviting you to a series of eSeminars especially designed for System Integrators: Target audience:  Technical Presales, Architects, Developers, Project Leader, Program Leader, Strategic Solutions, Digital leader See the detailed agenda in the respective registration pages. Oracle Integration Cloud Service (ICS) Technical Overview - Wed 27 May @16:00-17:00 CET - Registration Link Oracle Document Cloud Service...

As organizations evolve on their roadmap to a modern customer experience, they are adopting new business processes and technologies that allow them to support the needs of the connected customer. As a result of adopting new communication channels, companies now have an additional set of metrics that can be used to measure and improve the effectiveness of their multi-channel customer experience. The traditional, internally- focused operational metrics like Average HandleTime...

This post comes courtesy of Daniel Newman, President of V3 Broadsuite and Broadsuite Media Group, a company dedicated to helping companies be found, seen, and heard online by tying together paid, owner, and earned media to drive meaningful business outcomes.  Marketers are constantly looking into the future, trying to predict the next big trend, be it for their brands or their clients. Naturally, marketers are preoccupied with questions like: What is the next bigcampaign? How...

How can modern Configure, Price, Quote (CPQ) drive faster, smarter online commerce experiences? Check out these CPQ Executive Brief series and learn to provide seamless online shopping experiences. Register here