Recent Posts by Rebecca Dsouza

American Airlines (AA), in collaboration with Oracle Advanced Customer Services (ACS), were able to successfully move their business-critical sales reservation system safely to Oracle Cloud Infrastructure (OCI). AA’s complex Siebel CRM deployment was quickly and efficiently modernized using ACS unique automation and tooling, whilst maintaining business continuity throughout the entire transition. This enabled AA to rapidly reap the economic, performance and security benefits...

For most organizations, Oracle's Siebel CRM application is mission-critical. This article will guide you on how you can engage Oracle Support and Oracle Advanced Customer Services (ACS) in order to get maximum value out of your investment. Gregg Reno, Product Manager in Premier Support, hosted a session during the recent Oracle Siebel CRM Virtual Summit, where he outlined exactly what our customers get with their Siebel Support investment. As well as understanding...

In our recent Virtual Summit, we learnt about an important update to the Siebel CRM installation and provisioning process. The next generation Siebel CRM installer (Siebel Modular Deployment Engine - MDE) was announced. The new installer is essentially aimed towards making the Siebel CRM upgrade process a whole lot easier. The new installer will be available for all Siebel CRM customers in the first quarter of 2021. Why a new Installer? Holger Herbert highlighted the...

We are excited to announce that Siebel CRM is supported for the Oracle Autonomous Database. Oracle Siebel CRM is certified on Oracle Autonomous Transaction Processing – Dedicated Infrastructure on Oracle Cloud Infrastructure (OCI) and on Oracle Cloud@Customer starting with the Siebel CRM 21.1 Release Update. How do Siebel CRM applications benefit from the Oracle Autonomous Database? Oracle Autonomous Database is a family of cloud services that redefines database management...

The three largest Siebel Loyalty customers hail from various parts of the world - American Airlines in the USA, Axfood in Europe and the Central Group in Asia. Further emphasizing the recurring theme that Siebel Loyalty cuts across geographies, across sizes and brings tremendous value to customers across the globe. In the Siebel Loyalty session at our recent Virtual Summit, we had esteemed delegates join us from Saudi Telecom and Innovacx, who have achieved great customer...

At our recent Virtual Summit, we heard from our customers and Oracle experts on how Siebel CRM continues to deliver enterprise CRM at extreme scale with a diverse set of integration options and customizations. Enterprise Architecture for Extreme Scale Siebel CRM's metadata-driven architecture enables rapid application deployment, is highly customizable, built to last, and is developed to provide extreme performance, scalability and reliability. The “secret sauce” behind this...

At the Siebel CRM Virtual Summit, our Siebel experts emphasized the importance of customer experience in organizations, especially in this ‘new normal’, as customers start to become more and more aware and gradually shift towards contactless digital channels. Within the telecommunications, financial services, public sector, health sciences and automotive industries, Siebel CRM provides the most comprehensive integrated solution across the CX value chain be it sales,...

For this Partner Spotlight we talked with Juris Terauds, Co-founder, UX Consultant and MD at Idea Port Riga. Idea Port Riga has a Siebel CRM practice of 45 skilled consultants, and 80% of them have 10+ years of experience with the Siebel platform. Lately, they have been focusing on cross-skilling their consultants by adding UX/UI design, web development, integration, and knowledge of other CRMs to their skill set. They are currently working with 12 Siebel customers - half of...

A common request from our customers is to understand what are the key benefits and innovations of the latest Siebel CRM release. Why should we upgrade and stay current with the Siebel CRM 20.x application? In this session from the Siebel CRM Virtual Summit, John Bedford gave us an insight into the Siebel CRM application as it stands in 2020, highlighting the key benefits and improved ROI that can be achieved with the latest 20.x release. Key Benefits The Siebel CRM team has...