What happens when a government agency has ever-increasing
responsibilities but continually diminishing budget and
staff?
The Lambeth Borough Council, a local authority in south London,
England, was in this position. The Borough has 3,500 staff
responsible for more than 800 types of essential services to local
businesses and the wider community—including trash collection,
recycling, parking, housing, social care, going-green initiatives,
and education—and demand for all these...