Recent Posts by Juergen Kress

  Connectors in Oracle Digital Assistant ensure that the bot response is rendered best for different messengers. The foundation of this rendering is the conversation message model (CMM) that is the metadata used by Oracle Digital Assistant built-in components to define the bot user interface. The metadata is then transformed by connectors to the format expected by messengers like Facebook, Slack, MS Teams and many more. Custom components integrate with CMM through the...

· Graphics for Oracle Cloud Topologies and Diagrams Use the graphics assets linked from this page to illustrate topologies for Oracle Cloud Infrastructure products and services. Use the included symbols, graphics, and connecting lines to create consistent architecture diagrams that accurately communicate complex offerings, systems, and ideas. You can use these assets for technical materials or presentations that include information about Oracle Cloud Infrastructure products...

This project allows ODA (19.1.3 and above) to handover a user chat to a third party Agent Handover system other than Oracle Service Cloud. Project is shipped with mock agent server 'with no UI' that prints out user messages to console. Also a sample implementation to hand over chat to "Oracle Engagement Cloud (19A or above)". Features This project extends ODA out of the box features integrating with Oracle Service Cloud to different agent systems, so you will still use the out...

Those familiar with my past writings may be surprised that I have written a book on the Case Management Model and Notation (CMMN) standard, because when CMMN was launched in 2014, I was unenthusiastic and vocal about it.  Business process modeling already had a standard – BPMN 2.0 – that was widely adopted by both business and technical modelers.  Why did we now need a different one?  CMMN’s creators maintained that it was necessary because there are many kinds of processes...

Users fail because designs fail. Conversational design skills are an important asset for any bot developer, regardless of the development platform used. With chatbots you always build for two types of users: 1. new users that use a bot for the first time 2. expert users that did use the bot before This article explains a solution that allows experienced users to skip a dialog in a bot-user interaction Problem Statement Consider a simple question, asking a user if they have...

How the Oracle Integration Cloud Process module supports the OMG BPM2.0 Standard. This document provides an overview of how Oracle integration Cloud release 20.1.1 supports the BPMN2.0 standard, as defined by the OMG. It is intended solely to help you assess the business benefits of the solution. This white paper presents in what capacity Oracle Integration Cloud's Process module supports the OMG BPMN 2.0 Process modeling and execution standard, an accepted standard in the...

How were your Black Friday and Cyber Monday sales events?  Could they have been better? Would better customer service in person, over the phone, and online lead to more sales, more differentiation, and ensured brand loyalty? Afterall, without consistent customer service experiences across channels, 44% of customers will take their business elsewhere. Don’t let this happen to your organization. Watch this on-demand webinar and demo to see how digital assistants (chatbots)...

This article explains how you can find an instance of a Human Task of process instance in the Oracle Integration Cloud (OIC) without knowing its task number, and how you can use that for example to withdraw a parallel task. You can use the same mechanism for other use cases as well, like to get a specific task instance for a specific process instance in a custom Workspace, etc. When a Human Task is scheduled in a process there is no out-of-the-box way for the process instance...

The University of Adelaide plans to achieve substantial growth in its student population within five years, and one of the teams responsible for achieving this very aggressive goal has a new staff member this year: a chatbot. It helps answer the critical question, “Am I eligible to attend the university?” Catherine Cherry, the school’s director of prospect management, is putting innovative technologies to work to help meet that goal. The University of Adelaide uses a chatbot...