Recent Posts by Juergen Kress

Oracle Digital Assistant lets you to integrate with the Oracle Service Cloud Chat Service in two ways: · DA as an Oracle Service Cloud agent DA as an Oracle Service Cloud agent lets you turn a digital assistant into an automated agent that participates in Oracle Service Cloud chats in much the same what that live agents do. All conversations take place in an Oracle Service Cloud Live Help chat window regardless of whether the agent is a human agent or a digital assistant. · Live...

Oracle Integration Cloud Service provides "Global Fault Handler" to catch errors/faults in orchestrated integration and perform actions. In an event of a fault in an integration it goes to "Global Fault Handler" to perform some user define actions like notifying about error by sending email notification etc. and then stops the flow of integration abruptly with an error state i.e. integration will stop and not move to next logical step. We can add fault handling to any...

The Slack adapter for Oracle Integration Cloud was released recently and delivers an easy way of Integrating with Slack. Slack and other platforms with similar capabilities changed the way we work, and the way we interact with our colleagues. The boost in productivity and collaboration with these types of platforms is incredible. Slack is also a verb nowadays (let me slack you), that alone is enough to show its impact ! Slack Adapter Capabilities The Slack Adapter offers...

Introduction:Not every person who uses a chatbot, is a native English speaker. As the popularity of chatbots is increasing day by day, a very common scenario in chatbot implementation is to provide support for users in their native languages. Oracle Digital Assistant provides you a platform to design your enterprise grade chatbots quickly and efficiently. Though the NLP (Natural Language Processing) engine of Oracle Digital Assistant is based on English language, it...

By default, Oracle Digital Assistant (ODA) supports the integration of human agents into bot conversations through the Oracle Service Cloud (OSC). A new open source project that extends the existing integration to third-party agent systems has now been released to GitHub by Tamer Qumhieh. The project leverages ODA out of the box features integrating with Oracle Service Cloud to different agent systems. With this, you will be able to use the out of the box...

One of the growing challenges organizations face today is securing collaboration with their extended enterprise, which includes their partners, suppliers, and customers. From working with global partners to innovating at rapid speed, staying ahead of the competition starts with accelerating your most critical business processes. Every day, our customers use Oracle integration to streamline and automate these business processes across their organizations. That's why today,...

Alexa may be your perfect living room assistant, but when it comes to specific queries with particular vocabulary from enterprises, it lags behind in rich capabilities that Oracle Digital Assistant (ODA) has to offer, a top company executive has stressed. Alexa may be your perfect living room assistant, but when it comes to specific queries with particular vocabulary from enterprises, it lags behind in rich capabilities that Oracle Digital Assistant (ODA) has to offer, a top...

We just become the first Oracle partner in the world to obtain the Expertise in Oracle Cloud Platform Integration. This achievement proves that avanttic has the knowledge and capacity to help companies to simplify the way in which they construct integrations in the cloud, enabling them to securely connect to applications and services both in the cloud and on-premise. Read the complete article here. PaaS Partner Community For regular information on Oracle PaaS become a member...

Yilmaz Ozturk from Boxfusion, a purely Oracle Partner, explains how ticket deflection, chatbots and cloud services can support their clients needs. For more information please visit the solution catalog. Watch the video here. We want to promote your customer success! Have you implemented successful a solution based on the Oracle Cloud Platform? Submit your success story via the customer reference program. PaaS Partner Community For regular information on Oracle PaaS become a...