Recent Posts by Juergen Kress

In earlier articles, I discussed Digital Assistant, provisioning a Digital Assistant, building skills and making it multi-lingual. In this post, I would like to take the discussion forward to address certain scenarios where there is a need for Human Intervention when the Bot cannot handle the conversation and instead redirect the chat to a human agent. Chatbots can augment the call centre interactions by taking away the load from the agents in answering the most frequently...

Join Capgemini and Oracle for a Developer Meetup in London. Hybrid App Integration Patterns Sid will be talking about the challenges and various hybrid integration patterns in the modern enterprise. Including a demo of SaaS Integration and Extension. Drones with APIs Update on the Drones with APIs including demo Agenda 18.00 Doors Open 18.30 Beer & Pizza 19.00 Introductions - Phil Wilkins 19.05 Hybrid App Integration Patterns - Sid Joshi (Oracle) 20.05 Drones with APIs20.30...

  The July edition of the PaaS Partner Update contains three topics: • Sales support for partners • Marketing support for partners • Enablement support for partners For regular updates please subscribe to our YouTube channel here. Thanks for your likes and sharing the video on YouTube and LinkedIn. For the latest PaaS Community information please visit our Community update wiki here (Community membership required). Blog Twitter LinkedIn Facebook Meetups Technorati Tags: YouTube,PaaS,Cl...

The July edition of the PaaS Partner Update contains three topics: • Sales support for partners • Marketing support for partners • Enablement support for partners For regular updates please subscribe to our YouTube channel here. Thanks for your likes and sharing the video on YouTube and LinkedIn. For the latest PaaS Community information please visit our Community update wiki here (Community membership required). PaaS Partner Community For regular information on Oracle PaaS...

In the Oracle Intelligent Bots dialog flow editor, how often is it that you find yourself in the need to copy one or more context variables names to the System.ResetVariables or System.CopyVariables components? Especially, the System.ResetVariables component is frequently used to ensures context variables are reset before rerunning a conversation of parts of it. So instead of copying one context variable name after the next, which is cumbersome to do, you can use the ctrl-key...

Join Easyteam, Contribute and Oracle for a Developer Meetup in Lille Découvrons Oracle Cloud Platform for Integration - OIC - Oracle Intégration élimine les barrières entre les applications d'entreprise grâce à une combinaison d'apprentissage automatique, de recommandations intégrées des meilleures pratiques, d'intégration prédéfinie et d'automatisation des processus.Oracle Integration est UNIQUE sur le marché en tirant parti de l'expertise en applications Oracle pour créer...

  Majority of the websites have FAQ pages, and they are always dull. If only you could convert your FAQ to something more tangible that solves the users need you could resolve customer frustration of finding the right information. Moreover, if that experience is more interactive, it leads to an engaging experience where you can contextualise the data and also execute the task on behalf of the customer. We can create this rich experience by making your traditional FAQ’s wrapped...

Luis Weir (Capgemini) and Wes Davies (Co-op Group) discuss microservices, API management, and the technical aspects of their work on the project that won one of this year's Oracle Cloud Platform Innovation awards. As mentioned in the interview, Luis is a panelist in the latest Oracle Developer Podcast, "On Microservices Design and Implementation," available at: https://blogs.oracle.com/developers/p... Watch the video here.   PaaS Partner Community For regular information on...

A webhook is a programming interfaces implemented by a system on the web for other programs subscribe and to receive automated notification in case anything of interest happens. One such system is chatbot. Users "register" for a chatbot through a messenger client and by sending messages to the bot. The bot then resolves the request, processes it and returns a response that the original sender receives. Webhook clients are like adapters that dispatch and manage conversation...