Recent Posts by Juergen Kress

Experience has shown that whilst you might invest considerable effort in training your chatbot to handle requests from users about your business domain intents, much of the traffic to a public chatbot is what we generally regard as small talk.  “Are you a bot”, “tell me joke”, “Do you like football”. For right or wrong, the success of your bot is, in part, measured by how it handles ALL possible interactions:  even the ones in which the user is being deliberately challenging!...

  To work in Britain’s Co-op food stores, employees have to do a little bit of everything during any given shift. To keep the Co-op convenience stores and neighborhood markets running smoothly, staffers may accept deliveries, unpack boxes of groceries, flowers, and household items, stock the shelves, clean up spills, or run the registers, all while welcoming customers. New hires need the qualifications to do it all. Workers restock shelves in one of Britain’s Co-op food...

Oracle Digital Assistant is a very powerful platform with a very fast industry adoption. We at Moblize.it LLC have been using it for our customers to improve their productivity and enhance their business processes. Effective use of digital assistants cuts the requirement of human agents drastically and saves over 80% of operational cost. Some of our customers have been using the ODA for supporting conferences and live events where attendees may have numerous questions. In...

  · Textron’s Speedy Launch to the Cloud “It was a whirlwind,” says Kelli Gudz, Textron’s senior finance systems manager, recalling how the American industrial conglomerate moved from an ERP system that was more than 20 years old to Oracle Financials Cloud in just 14 weeks. “When Oracle told us that that time frame was the standard, we were like, ‘Really? This can’t be done.’” But it could, and even better: Textron’s corporate office was able to stay operational during the...

How to access to conversation logs is common question among Oracle Digital Assistant bot designers, developers and administrators. Oracle Digital Assistant provides several options for accessing conversation logs. A new option, which was introduced in Oracle Digital Assistant Version 19.1.5, is the ability to access session-specific conversation log information through a protected REST API. This REST API can also be used from a custom component to access the conversation log...

In this article I discuss some considerations when applying the Microprocess Architecture, and how those can impact the design of the process. As pointed out in the article about the Microprocess Architecture, one should carefully consider if this is the right architecture for the process application to create. Considering the implications (for example one single business process can end up comprising multiple process applications) it should not be considered to be a...

    Use the new digital assistant (DA) web client and HCM skills to get the information you need. Instead of using the traditional method of navigating within the application, interact with the HCM digital assistant in a conversational way. You use natural speaking language to ask a question or give the bot a command. You can ask the bot the same question in different ways using a variety of commonly used words and phrases. So while on the road or between meetings, you can...

  The Auto REST feature allows you to quickly set up REST services on your ORDS enabled database. This feature allows users wanting to quickly enable database objects and run basic queries. Users wanting more complex operations will need the Full REST development setup. In order to use the Auto REST functionality, only a few actions are required. Although the amount of work when using the Full REST option is not too bad, it is still considerably more than with Auto REST. To...

Rusty Langford has been spending a lot of time lately helping companies introduce intelligent bots within their customer service centers. So he’s learned a lot about when bots actually help customers and when they annoy them. Langford, who’s spent more than 25 years in customer service and is the vice president of client services at Harte Hanks, says the first step to exploring bots is understanding what your customers typically need help with, and how much human interaction...