Recent Posts by Juergen Kress

    Use the new digital assistant (DA) web client and HCM skills to get the information you need. Instead of using the traditional method of navigating within the application, interact with the HCM digital assistant in a conversational way. You use natural speaking language to ask a question or give the bot a command. You can ask the bot the same question in different ways using a variety of commonly used words and phrases. So while on the road or between meetings, you can...

  The Auto REST feature allows you to quickly set up REST services on your ORDS enabled database. This feature allows users wanting to quickly enable database objects and run basic queries. Users wanting more complex operations will need the Full REST development setup. In order to use the Auto REST functionality, only a few actions are required. Although the amount of work when using the Full REST option is not too bad, it is still considerably more than with Auto REST. To...

Rusty Langford has been spending a lot of time lately helping companies introduce intelligent bots within their customer service centers. So he’s learned a lot about when bots actually help customers and when they annoy them. Langford, who’s spent more than 25 years in customer service and is the vice president of client services at Harte Hanks, says the first step to exploring bots is understanding what your customers typically need help with, and how much human interaction...

  We have implemented the decision table below in a Decision Model (see Using a DM in PCS) and we have made the Decision Model accessible through an integration (see Using a DM in ICS). But now let’s look at the data in this table. Suppose that it turns out that deliveries by scooter at distances above 5 Km turn out to be faster than expected (because this is usually outside built-up areas, where there is less traffic). For this we have to adjust the CalculateDeliveryTime in...

These are exciting times for those of us who are working in Artificial Intelligence (AI) and Machine Learning (ML) space. Take Voice Assistants as an example. In the consumer world, voice assistants have gone from “the next best thing” to ubiquitous household items. We turn to these voice devices at our homes to get the weather forecast, listen to our favorite tunes, find out the latest in news, play trivia, or simply to entertain ourselves. All this while we are acutely aware...

In This blog is a follow up of Using a DM in PCS, but can also be read as a separate item. The previous blog we showed how to embed a Decision in PCS. We described how the hard-coded relationship between a Decision and Process (PCS) can be prevented by using an ICS integration. In this blog we describe step by step how this integration can be developed. ICS Integration The integration can be divided into the following steps: Get the endpoint of the Decision Service Create the...

  · Tech Dive: Creating an ATP Instance with Oracle Cloud Infrastructure Service Broker for Kubernetes Oracle recently announced the release of Oracle Cloud Infrastructure Service Broker for Kubernetes, an implementation of the Open Service Broker API that streamlines the process of provisioning and binding to services that your cloud native applications depend on. Here, get step-by-step instructions for using Cloud Infrastructure Service Broker for Kubernetes to provision an...

  Attend our April edition of the PaaS Partner Community Webcast live on April 28th 2020 at 16:30 CET. Oracle Digital Assistant innovates HCM, CX and HCM solutions Chatbots have quickly become a critical platform for interacting with users, customers, and prospects. Organizations can now engage customers and employees in a proactive, personalized way, at scale across web, mobile, and messaging platforms. In Human Capital Management chatbots improve access to employee resources...

  Filip is talking about the different success his team has made with ODA in Belgium.  Not only from a technical standpoint, but certainly also from a business one.  Looking how ODA can drive sales for your business and how to use it for point-in-time marketing events.  Besides ODA, other cloud services are helping business gaining their momentum through savings and availability. For more information please visit the solution catalog. Watch the video here. We want to promote...