Our Client's Needs:
Our client’s existing system for handling trade exceptions was
flawed. Once an exception had occurred, it was routed to the
appropriate group for handling. A lack of process visibility,
however, made it difficult to monitor how quickly and with what
level of priority that was happening. Some exceptions “fell through
the cracks” without being addressed, and the corresponding trade
then remained unprocessed. The client needed greater process
visibility to...
