Chatbots employ a conversational interface that is both lean and
smart, and if designed properly, is even charming. They can help
people find the things they want and need, in real-time, without
the hassle of searching online or navigating a complex customer
service organization. Think about how much work it takes to book
travel and check-in on an airline. You have to search for
flights, then compare prices, departure times and amenities, then
enter your information, and...