Hi and welcome to a new article on Oracle Process Cloud Service
(PCS).
This time, we’re going to address some use patterns that may
seem difficult to implement using PCS, and tackle the need for
unstructured parts of the process, which is to say, parts of the
process that can’t be previously modelled because, well… we don’t
know how they’ll turn out.
Take for instance a complaint to your customer service
department. You’ll never know, in advance, what kind of complain it
will...
