Chatbots and AI have become household names and enterprises are
taking notice. According to a
recent Forrester survey, roughly “85% of customer interactions
within an enterprise will be with software robots in five years’
time” and “87% of CEOs are looking to expand their AI workforce”
using AI bots.
In an effort to drive increased labor efficiencies, reduce
costs, and deliver better customer/employee experiences enterprises
are quickly introducing AI, machine learning, and...