2017 was a banner year for chatbots, and 2018 is expected
to be another one. Young people in particular refuse to download
specific mobile applications just to get in touch with specific
organizations. In the same way they communicate with friends and
social media followers, young people like to use speech or
messengers such as Facebook to book, buy, order, or complain about
products and services.
Leveraging conversation as a channel for business has become a
necessity for...