“Siri, set an alarm for 6 a.m.” “Alexa, play Bon Jovi.”
Consumer digital assistants like these from Apple and Amazon
have become commonplace in the home, but business users need to do
tasks that are more complex than checking the time or playing
music—a lot more complex, having to draw insight from a slew of
enterprise applications. That’s why a new generation of chatbots is
needed at work. The goal is zero user interface, meaning that
people interact with a range of systems...
