This blog, originally published Dec. 2, 2019, has been updated
with a new video.
Companies like Uber and Lyft have been around for a few years
now, and the impact they’ve had on the customer experience and the
expectations around service can’t be overstated. In fact, the term
“uberization” has been so overused, there is a certain exhaustion
that comes with every mention. But, the impact has been
substantial. The expected experience these services have created
has carried over...